The Paul Hotel NYC-Chelsea, Ascend Hotel Collection arvostelua

A pretty bad surprise awaited us as the Paul Hotel no longer is accessible to the public. A flurry of activities, both phone and e-mail, finally landed us at the TRYP by Wyndham. Forget the Paul Hotel!

Out of order, looks cheap ….. tiny hall…had to wait for getting another accommodation into a breakfast room not clean, hope they will arrange for a better look. Apart this location is quite good, Manhattan center

They cancelled at last minute with no explanation. Trip put me somewhere else but I incurred additional$43 charge. Trip payed me back after several emails and phone calls.

The hotel should be able to provide light breakfast. But the room service is good and the location is very close to any restaurant and entertainment area.

It was great

Absolute worst experience. Room wasn’t ready - given keys and cleaning staff still in the rooms.

快跑家人們 服務特別差 啥都沒有

Estaba limpio y los muebles estaban en buenas condiciones, pero el servicio fue muy mejorable: Éramos tres personas en una habitación y por dos veces solo repusieron dos toallas. Un día hicieron solo una de las camas, otro día no se llevaron la basura, cada habitación incluía una cafetera pero en la nuestra habitación no había y tuvimos que pedir tres veces que la trajeran. Al ser una habitación de tres personas, lo lógico es que hubiese una cama de matrimonio y otra de un solo cuerpo, sin embargo, había dos camas de matrimonio en un espacio muy pequeño, lo que hacía casi imposible moverse por la habitación cuando nos cambiábamos de ropa, íbamos al baño, etc. Por supuesto, la idea de cenar alguna noche en la habitación del hotel la desechamos porque no había espacio para ello, habríamos tenido que cenar sobre las camas. Además de esto, la calefacción no funcionaba y nos pusieron dos radiadores, ocupando todavía más espacio y teniendo que estar atentos para no tocarlas y quemarnos, y para enchufarlas y desenchufarlas. Sabíamos que en el hotel íbamos a estar poco tiempo, pero no fuimos a pasar un fin de semana, sino dos semanas, y desde luego este hotel apenas cubrió las necesidades básicas.

After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.

Espantoso, pésima experiencia (muy distinta a la primera vez que estuvimos ahí) Sucio, PÉSIMA atención del personal. El colchón estaba mojado con “pipí” y no nos querían cambiar de habitación. Además, carísimo para lo pequeño de las habitaciones y muy mala disposición del personal.

Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.

Dear Paul Hotel NYC and the Tryp by Wyndham. I cannot convey in words how horrific your customer service has been, you have provided me with the single most TRAUMATIC travelling experience of my life, and I have never been so utterly let down by an accommodation. I had a reservation with the Paul Hotel NYC from the 17th of February to the 20th of February booked for months. Upon arriving to the hotel we were greeted by a closed sign and by 20 armed military officers who notified us that the hotel was CLOSED and was no longer in service. We received absolutely zero communication from the Hotel about this. We were told by the military officers that our reservation had been transferred to another hotel the Tryp by Wyndham. Upon arriving to the Tryp by Wyndham, we were notified by the cold, cruel, unhelpful and unsympathetic customer service staff at the Tryp by Wyndham that they would not honour our booking and simply would not help us. The Paul hotel was unreachable, their phone lines were cut and were not reachable by any means, and the Tryp by Wyndham owned by the same company - refused to help us and the front of desk staff refused to put us in touch with the manager and simply said that the hotel was 100% booked. The Tryp by Wyndham front of house staff treated us with absolute cruelty and contempt, I am shocked and abhorred by this experience and treatment with both hotels, and I would discourage anyone from ever booking with either. Not only did this experience leave us stranded in a foreign city but resulted in extensive financial damages as we had to book several ubers to transport us from hotel to hotel and to book a last minute accommodation at twice the price of our original booking with the Paul Hotel.

Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.