The Paul Hotel NYC-Chelsea, Ascend Hotel Collection

The Paul Hotel NYC-Chelsea, Ascend Hotel Collection arvostelua

The Paul Hotel NYC-Chelsea, Ascend Hotel Collection

32 West 29th Street, New York, New York State, 10001Näytä hotellin tiedot
The Paul Hotel NYC-Chelsea, Ascend Hotel Collection
The Paul Hotel NYC-Chelsea, Ascend Hotel CollectionThe Paul Hotel NYC-Chelsea, Ascend Hotel CollectionThe Paul Hotel NYC-Chelsea, Ascend Hotel Collection
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

3.1/5
47 arvostelu
Vahvistetut arvostelut
Sijainti3.3
Mukavuudet3.0
Palvelu3.0
Puhtaus3.0
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(47)
Positiiviset arviot(32)
Kielteisiä arvosteluja(81)
Theodor
Empire Queen Room
Majoittunut 3. 2023
Perhe
1 arvostelu
2.0/5
Lähetetty 18.3.2023
A pretty bad surprise awaited us as the Paul Hotel no longer is accessible to the public. A flurry of activities, both phone and e-mail, finally landed us at the TRYP by Wyndham. Forget the Paul Hotel!
Käännä
Robertofix
Empire Queen Room
Majoittunut 1. 2023
Liikematkustajat
2 arvostelu
2.5/5
Lähetetty 1.3.2023
Out of order, looks cheap ….. tiny hall…had to wait for getting another accommodation into a breakfast room not clean, hope they will arrange for a better look. Apart this location is quite good, Manhattan center
Käännä
Vieraskäyttäjä
Empire Queen Room
Majoittunut 1. 2023
Matkusta ystävien kanssa
2 arvostelu
1.0/5
Lähetetty 5.2.2023
They cancelled at last minute with no explanation. Trip put me somewhere else but I incurred additional$43 charge. Trip payed me back after several emails and phone calls.
Käännä
Vieraskäyttäjä
Kahden hengen sviitti
Majoittunut 12. 2022
Perhe
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 28.12.2022
The hotel should be able to provide light breakfast. But the room service is good and the location is very close to any restaurant and entertainment area.
Käännä
Anonyymi käyttäjä
Empire Queen Room
Majoittunut 12. 2022
Perhe
1 arvostelu
4.5/5
Mahtava
Lähetetty 27.12.2022
It was great
Käännä
Anonyymi käyttäjä
Empire Queen Room
Majoittunut 12. 2022
Matkusta ystävien kanssa
1 arvostelu
1.0/5
Lähetetty 8.12.2022
Absolute worst experience. Room wasn’t ready - given keys and cleaning staff still in the rooms.
Käännä
Pianyedanggui
Empire Queen Room
Majoittunut 5. 2022
Pariskunnat
3 arvostelu
1.0/5
Lähetetty 7.8.2022
快跑家人們 服務特別差 啥都沒有
Käännä
Vieraskäyttäjä
Majoittunut 11. 2023
Pariskunnat
1.0/5
Lähetetty 1.11.2023
After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.
Käännä
Vieraskäyttäjä
Majoittunut 3. 2023
Muu
1.0/5
Lähetetty 20.3.2023
The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.
Käännä
Vieraskäyttäjä
Majoittunut 3. 2023
Perhe
1.0/5
Lähetetty 10.3.2023
Espantoso, pésima experiencia (muy distinta a la primera vez que estuvimos ahí) Sucio, PÉSIMA atención del personal. El colchón estaba mojado con “pipí” y no nos querían cambiar de habitación. Además, carísimo para lo pequeño de las habitaciones y muy mala disposición del personal.
Käännä
Vieraskäyttäjä
Majoittunut 3. 2023
Perhe
1.0/5
Lähetetty 11.3.2023
Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.
Käännä
Vieraskäyttäjä
Majoittunut 2. 2023
Perhe
1.0/5
Lähetetty 22.2.2023
Dear Paul Hotel NYC and the Tryp by Wyndham. I cannot convey in words how horrific your customer service has been, you have provided me with the single most TRAUMATIC travelling experience of my life, and I have never been so utterly let down by an accommodation. I had a reservation with the Paul Hotel NYC from the 17th of February to the 20th of February booked for months. Upon arriving to the hotel we were greeted by a closed sign and by 20 armed military officers who notified us that the hotel was CLOSED and was no longer in service. We received absolutely zero communication from the Hotel about this. We were told by the military officers that our reservation had been transferred to another hotel the Tryp by Wyndham. Upon arriving to the Tryp by Wyndham, we were notified by the cold, cruel, unhelpful and unsympathetic customer service staff at the Tryp by Wyndham that they would not honour our booking and simply would not help us. The Paul hotel was unreachable, their phone lines were cut and were not reachable by any means, and the Tryp by Wyndham owned by the same company - refused to help us and the front of desk staff refused to put us in touch with the manager and simply said that the hotel was 100% booked. The Tryp by Wyndham front of house staff treated us with absolute cruelty and contempt, I am shocked and abhorred by this experience and treatment with both hotels, and I would discourage anyone from ever booking with either. Not only did this experience leave us stranded in a foreign city but resulted in extensive financial damages as we had to book several ubers to transport us from hotel to hotel and to book a last minute accommodation at twice the price of our original booking with the Paul Hotel.
Käännä
Vieraskäyttäjä
Majoittunut 2. 2023
Perhe
1.0/5
Lähetetty 22.2.2023
Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.
Käännä
Vieraskäyttäjä
Majoittunut 2. 2023
Pariskunnat
1.0/5
Lähetetty 12.2.2023
I arrived at 7 PM having caught a train into Penn Stn. When I got to the Hotel there was no hotel employee to be found. I was informed by a man in an army uniform that all the guests from the Paul had been transferred to another hotel about 8 blocks away. I was also told that the Paul Hotel had been being used to house people long-term since last November. No effort was made to contact me before my arrival event though this was a long-standing situation. No effort was made to provide transportation to the new hotel. I tried calling the new hotel , but there was no answer. Fortunately there was a room for us at the new hotel. I had rented the King terrace at the Paul, instead of a room with a view I got a room with none. They were not equivalent. I think this is fraud, a “bait and switch”. I will be pursuing a refund
Käännä
Vieraskäyttäjä
Majoittunut 2. 2023
Muu
1.0/5
Lähetetty 27.2.2023
Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.
Käännä