Residence Inn New York the Bronx at Metro Center Atrium

My stay was uncomfortable. The manger engaged with hotel guest in an inappropriate manner, and the hotel appears to be doubling as a shelter.

My wife and I booked into the Residence Inn by Marriott in Auburn, Maine for four nights. Our room is a king suite on the fourth floor with an attached kitchen, chair, ottoman and dining table and tv. It’s a very comfortable layout with the comforts of home. The bathroom sink is separate from the toilet and shower so two can get ready at the same time. Breakfast has been provided every morning and will please even those non breakfast eaters. The only downside there is paving project close by and they operate at night, so all night long you hear dump truck traffic. Walmart and several restaurants are close by. We drove a three journey to see Acadia NP. Unfortunately it was overcrowded and no parking was available, Bar Harbor was the same situation.

I am writing to formally express my disappointment regarding the service I experienced during my recent stay at your property. I had booked my stay for five nights but needed to check out one day early due to personal reasons. When I approached the front desk around 5:00 PM to discuss this, I was informed by the front desk staff that a refund for the unused night could not be issued because housekeeping had already left for the day and the room could not be serviced or re-rented. However, shortly afterward, I went upstairs to retrieve something from my room and observed housekeeping staff still actively cleaning other rooms. When I mentioned this to the front desk, I was told again that housekeeping had already left and there was nothing that could be done. This contradictory information suggests a lack of transparency and honesty, which is extremely concerning. The way this situation was handled was both unprofessional and unacceptable. I expect staff at all levels, from the front desk to management, to uphold honest communication and basic customer service principles. Unfortunately, my experience was the opposite, leaving me highly dissatisfied with my stay. I request that you review this matter and take appropriate action, including issuing a refund for the unused night. I trust that you will address this promptly and ensure such situations are prevented in the future.

Their breakfast is delicious and had a lot of options. Donisha, their breakfast supervisor was kind and helpful. She made sure everyone had what they needed and her friendly attitude was a great way to start our day.

The staff, especially Winzell were super helpful. She helped my & my kids with my room and switching my room when I needed an upgrade. She helped me get checked in early too. My room was very nice & super clean. The water pressure in our bathrooms was fantastic! The bathrooms were very, very nice-spacious. I really enjoyed my stay and look forward to returning to the hotel. The parking was great too! It comes with your room and they just give you a pass to display in your car. My only suggestion are more food options in-house & the AC was a little loud in the room. Both things doable but just a suggestion to make it even better!

The breakfast included completed my welcome stay! I would definitely book this hotel again.