Belnord Hotel

Estafadores. Mi pareja y yo teníamos una reserva para la semana de fin de año en Nueva York en este hotel. A dos semanas de ir, nos escriben que el hotel ha cerrado y lamentablemente nos tienen que cancelar la reserva (sin darnos alternativa). Lo peor de todo es que el importe de la noche que te cobran al hacer la reserva, después de más de un mes reclamándolo, aún no me lo han devuelto, no contestan a mis emails y no sé nada de ellos.

I reserved a double room 1 month in advance, arrived in the hotel they assigned me a room on first floor, when I opened the door I thought it was a mistake, instead it was reality! The room it's small, small and small. 2 people can't stay at the same time in the room, I put my luggage on the bed and the bathroom it's less bigger than a closet. This is the worst hotel experience in my life. My dog's bed is bigger than the room they gave me.....

Hotel poco serio! ha preso la caparra mesi fa e a 10 giorni prima della partenza ci hanno cancellato la prenotazione dicendo che chiuderanno e la caparra non ci è stata restituita. Fate attenzione!! Mai successa una cosa così indecente!!!!

1st reservation: property cancelled on us, they said this was a “system error” but then did not attempt to make amends when we had to pay more to rebook the same room for the same dates due to their error. We also had to chase to get the original deposit back. We rebooked and repaid a new increased deposit for the exact same room and dates. Property then randomly told *********** they could no longer accommodate us but did not let us know of this nor did they cancel our booking on ***********. When we then tried to cancel the booking to get our deposit back as this hotel is extremely unreliable we were given an error message that we are unable to cancel with the hotel and have had to raise this to customer service. It seems this hotel is making extra money by cancelling bookings when the hotel is near full and increasing the prices of rooms to make you rebook. The staff we have spoken with online have been extremely rude about this and very unhelpful. Spend a small amount more and stay somewhere that is actually reliable! The last thing you want when travelling is a hotel that may or may not have a reservation for you!

Nos cancelaron la reserva a dos semanas del viaje, habiéndola cogido con bastante antelación. Nos cancelaron la reserva con la excusa de que el hotel cerraba, y Booking nos informa de que es porque cogen más reservas de las que pueden. Ahora nos encontramos con la situación de tener que buscar otro hotel, con precios mucho más elevados. Y desde el hotel la atención es nefasta. Horrible

Very clean hotel, very close to the subway. Comfortable beds. Room was cleaned every day, also towels where changed daily. Hotel is in a calmer street. Coffee, tea and hot chocolate milk for free available. Recommended for a stress free citytrip in NY.