Sheraton New York Times Square Hotel

The beds have plush mattresses and are higher than the other hotels. There's hair on the ceiling of the bathroom. It's never been cleaned. The clogged sink was fixed on the 3rd day. 15% of gratuity was automatically charged on "to go" order.

It was expensive for nothing, other than bell boy and waiter, the rest of staff is super terrible in attitudes, disappointing for room facilities as well, breakfast just normal.

It is a good location where you can just walk to the known tourist attractions like time square and central park.

Unfriendly service at front desk. Lifts are very slow. Promised free bike rides but always unavailable. TV not working at all. No drinking water provided.

I was disappointed with the staffs’ serving ways at dinner time. I hope they should put sign to guide how to order dishes.

This hotel is a tragedy.  From the moment we arrived they tried to sell us extra products, including the WiFi (though this could be obtained for free by signing up to the Marriott Club).  Elevators were often broken and when they weren’t, had a wait time of 5-10 mins. Thankfully we were only on the sixth floor so could walk up - though there was a disabled guest on our floor whom we saw waiting for a prolonged period.  Room was small and dirty.  No amenities provided other than a bar of soap.  As soon as we arrived in the room, engineering knocked on the door then proceeded to let themselves into the room when we didn’t respond promptly.  Housekeeping left a dirty cloth in our room.  There were multiple conferences being held in the hotel during our stay, which resulted in the lobby and other areas being overcrowded and noisy.  Poor soundproofing in the rooms led to us being woken up multiple times during the night and hearing the nighttime activities of other guests.  When we left, we had a few hours to kill. The hotel has a cloakroom where you can store bags if your trip out of town, like most other hotels worldwide.  However, what is different from other hotels is that the they charge a fee of $6 per bag stored.  It wasn’t all negative though; the hotel has a great, and massive gym in the basement, and it is conveniently located for the park, theatres and Times Square.

Had a great experience. The location was fantastic since it was right by a train station. Also had cab drivers waiting outside for anyone who needed it.

The hotel has its history, overall clean. Would stay there again if the price is right.

Hotel is in a good hotel but the service and the elevators both need a huge restructure.