M Social Hotel New York Downtown arvostelua

Unstable WiFi Weak water pressure We made two separate bookings and asked them on the first day if we could keep the same room without checking out, and they said yes, but the hotel cards stopped working and we had to go to the reception and talk to them about it again. Instead of a direct line to a person, the Customer Services button on the hotel phone brings you to a virtual assistant. Our hairdryer broke and we called to get a new one but it wouldn’t understand our request. It said staff had been notified but no one brought us a new hairdryer. Good location right next to several subway stops Clean, safe area

This hotel was changed the new owner and most of the rooms are renovated, amenities are simple but new. Very comfortable, good location in downtown, nice housekeeper. Hotel has No restaurants but because of prime location, we can go outside to eat very easily

avoid like the plague. if you accidentally end up here, you have to physically complain to management to get any kind of service recovery: their customer service approach is to pass off and ignore as much as possible. you have to take it upon yourself. i would just avoid.

Everything ok

Official check-in was 4 pm check out 11am. Was told to check in at 8pm. Requested for connecting room, staff claimed that helped and blocked for us, but the next room was given to others. Staff lied, did not block it yet assigned different floors, and told us to take it or leave it. Platinum member price costs more than regular price and hotel website price. I paid a pricy and unpleasant experience stay.

Very good nice view

1. Poor WiFi 2. Unstable hot water for shower 3. Excellent view and location 4. Excellent doorman

The building is quite old but the room has everything I needed. Staff was helpful with my requests.

Worst experience, unfriendly, huge hidden charges out of contract, old, dirty, phone didn’t work,lifts didn’t work, bar was closed most of the times. It had nice views for all they are worthy when nothing else is in place. Stay away

This is a very bad trip！ the worse !! . First of all, the hotel facilities are very old. Secondly, such a big hotel lost consumer things. After losing consumer things, they didn't cooperate to find them. It was all kinds of delays! I was dragged until I had to leave because they knew that I had to catch a plane for the next trip. At the same time, hotel promised to call or email me to inform me of the progress. But they didn't. A 5-minute camera secret checking was watched for two hours. And didn’t check yet whether I was there or not. Such a big group training was done so badly. And the service attitude of “I’m just a person who working here ” i mean … whaaaa ? In this way to deal with customers. I’m really disappointed with this company!

已經是第5次住這個酒店。是紐約downtown城區最好酒店的之一。直面世貿紐約世界貿易中心。華爾街紐交所 金銅牛都在步行範圍中。 新近裝修過房間非常現代時尚，設施齊全。大堂咖啡座時尚方便很酷。 樓下就是紐約市最方便的立體交通中心地鐵輕軌四通八達。

地點在下城區算非常好了，房間乾淨整潔，裝修也比較新，高層風景很好，酒店設施少，樓層製冰機壞了，樓下廣場大屏可以看NBA

環境：酒店就在westfield旁邊 商場挺大的商店也不少 地下直通幾條地鐵線 去各個主要景點都很方便 地處華爾街金融區 酒店窗户看下去就是911廣場和寫字樓 視野很不錯 設施：基本設施都全 有吹風機 但牙刷牙膏牙杯要自己問前台要 衞生：一般 需要特別告知才會有酒店清掃 服務：前台服務很耐心態度很好

看出美國1500 元人民幣住宿的整體條件了 ，真的是沒有我們快捷酒店好，床單感覺都不太乾淨，設施都很舊，也不要加錢看什麼風景房，三天兩個酒店 都沒啥風景，美國酒店 我是服了，還是太窮 估計要3000 以上的可以踏實住好