The Cloud One New York-Downtown, by the Motel One Group

Air con unit pumps out foul smell of urine. Fills the room. Was told no other rooms available. Basically spend the night with the smell. So having to spend the night trying not to inhale the stink of urine which has filled the little room which is pretty disgusting.

Great location for the business district and subway connections. Good value, simple but smart rooms, good food options and ticked all the boxes for a short business stay. Nothing to criticise - received a warm welcome on check in………………………

Cloud One is a very well-priced option for a business stay in New York. The location is convenient for World Trade Center, within a few minutes walk. The service is great and always super helpful. I've stayed here twice and the rooms do vary, however, are slightly larger than other hotels in the area. In my experience there is also less noise from neighbouring rooms than other hotels, which is a big positive. The rooms also have safes and ironing boards, which again is another benefit. The rooms can be a little tired or slightly peculiar in layout. My room had no drawers for clothing, had a slot for a bar fridge which had no fridge, and yet a larger fridge with a microwave oven atop at the foot of the bed. The bathroom amenities are rather basic so it may be valuable to pack your own shampoo. And the hairdryers are rather low power. There is also no gym on the premises, although there are nearby gyms such as Soulcycle, in the area. The highlight is the bar area which is a generally pretty quiet and a nice spot to get some work done with a glass of wine in the evening. The dinner menu is limited but quite hearty. And breakfast is great although can be a little hectic. Overall a solid choice in the price range for FiDi hotels.

Very nice and helpful staff, good location(in downtown) nice restaurants, cafes and mall around the hotel, and of course beautiful view! Stayed there for a week, never had any problems, rooms are pretty spacious and clean especially for New York.

Our first stay at One Cloud and can’t wait to go back. We got a fantastic welcome from Gillian on the front desk and were thrilled to hear we had an upgrade and drinks vouchers to celebrate my daughters birthday. The room was spacious and super clean and we had the most amazing view. There was no street noise. The area is so convenient as we walked to the South Street Seaport area and there are so many subway and path connections from the nearby WTC station. Every staff member we encountered was so helpful and courteous. Our 6 night stay was our best NY hotel stay to date and it was incredible value.

We chose this hotel for two nights to spend our 25th wedding anniversary in Manhattan. We had a room on the 19th floor with views of Ground Zero, 9/11 Museum, Oculus, the OWTC and the Hudson River. The room was clean and nice. It had everything we needed. Beds comfortable, bathroom clean. Close to the subway station and to the Piers. A nice base for exploring Manhattan. Reception and staff friendly. We received free tickets for a welcome drink at the hotel bar. After checking out, the hotel held our luggage for a few hours without charge.

Room not serviced for 2nights, fridge not work, no microwave, no shampoo. Booked 2 rooms for same price but 1 was substandard. 3cups that took 25 mins to fix after 2 calls, lost top that took 2 requests to return, green tea given when peppermint was asked for, bar staff sarcastic remark

Stayed here for one night in July 2024. This is a good hotel and exceeded expectations. Great location near the World Trade Center complex. Room was spotless and the views were tremendous. Good price for New York and would definitely recommend.

Nous avons séjourné 5 nuits dans cet hôtel avec une amie pour un tout premier voyage à New York. Je ne pourrai pas donner d'avis sur les repas car on ne faisait qu'y dormir, mais en tout cas j'ai trouvé la chambre nickel. Petite, certes, mais propre, moderne, confortable et calme. Il y a un mini bar vide qui peut servir de frigo, une machine à café, une petite penderie, un fer à repasser, et on vous met non pas 2 serviettes, mais 3 serviettes de différentes tailles par personne à disposition par jour. Cependant, attention aux informations que vous pouvez voir sur Booking ou ailleurs : contrairement à ce que j'ai pu y lire, il n'y a pas de bouilloire. En revanche, si vous buvez du thé, vous pouvez aller chercher de l'eau chaude au resto au 6e étage sans souci. L'hôtel est vraiment bien situé. Vous avez l'arrêt de métro World Trade Center de la ligne 1 à même pas 5 minutes à pied, car l'hôtel se trouve effectivement à 2 pas du World Trade Center. Et en moins de 25 minutes, vous êtes à Times Square.