Red Roof Inn & Suites Newburgh - Stewart Airport/ West Point

We stayed here since we used the airport that is close, it was ok for one night layover.

Dear Management, I am writing to formally express my disappointment with my recent stay at your hotel. I checked out on July 5, expecting, as promised by the manager, either a sincere apology or a full credit for one night due to the unacceptable conditions I experienced. Unfortunately, I was only issued a $20 credit, which does not adequately address the inconvenience and discomfort of having to sleep in a room that was clearly infested, as evidenced by a cockroach I found near the bathroom shortly after checking in. The room was unclean, and the presence of pests made it impossible to feel safe or comfortable. Moreover, I was very disappointed by the attitude of some of the staff, who were dismissive and unprofessional when I raised my concerns. This lack of courtesy and care only added to my frustration. The manager had acknowledged at the time that the situation was highly inconvenient and assured me that I would receive a credit for one night. I find it unacceptable that this commitment was not honored. Sincerely, Mirna Cerrada

The facility and staff are great here. Plenty of hot water and water pressure. Room was very clean.

False advertising. The pool was not functional and the hotel smelled of cigarette and urine.

This hotel is been going from average to bad . Because before at least the pool was open, they offered Continental breakfast some cereal and bread. But now jeez who close an indoor pool for a season isn't supposed to be heated? Is an indoor pool!!! No breakfast at all some color water coffee it's so bad. And not so clean. I'm so disappointed I'd had stayed at better hotels for less money, clean and nice breakfast buffet!.

The gym isn’t much. No weights and the elliptical was broken. The had a bike and treadmill with incline. They had a couple medicine balls but heaviest was only 10lbs. Breakfast is just granola bars in a bag. No fruit. Coffee wasn’t too bad most days actually and Starbucks is just 5 minutes away. Nice little view across the highway. Location is good. Seemed clean but I kept everything in my suitcase as I saw a few little bugs and a good amount of hair. Wallpaper is peeling and things just don’t look up to date despite reviews saying it’s new and nice. Staff is super nice though. Basic needs for sleeping while you’re traveling at a reasonable price. Ladies - bring conditioner. They have 2&1 that left my hair rough. Quite a few restaurants and a Barnes and noble and such nearby.