Hotelday Tamsui arvostelua

this is the second day i stayed in this hotel consecutively. i needed to check out at 11:00 in the morning and check in at 1500 in the afternoon. i guess the room type was out when i was making the booking, i couldnt book the same room from for both nights at that moment. i thought the hotel could make some kinda special arrangement to make smooth customer experience. i just still need to pack everything, check out in the morning and check in in the afternoon. i went out for a local visit and come back to check in. it was not a big deal, but the customer experience is not good. it feels like the hotel doenst care. other than this, everything else is good. especially the receptionist helped to call the taxi as its inconvenient location.

first thing first, the receptionist guy's attitude was like a machine with black face. that gave me a bad impression of this hotel. i dont think i need to lecture you guys on the importance of customer services. in addition, i called the frontdesk to check the breakfast time at 06:27, no one answered! when i arrived at the reception at 06:30, the same receptionist guy was just sitting there. i cannot imagine a customer's call is not picked up by front line. what if there is an emergency. luckily not in my case. other than this, everything else was good. 1) the breakfast quality was good. they offers varieties of food including western and eastern. in particular, the cereal with the cold fresh milk is the best i had ever had. it was very crunchy and you can literally feel the freshness. 2) the soap gel is good. they provides good quality of soap gel. i think it was lavender. it gave me the feeling like being in a high end spa.

房間乾淨舒適，地理位置比較需要走路或公車才能到，對面有全聯跟便利商店很方便，早餐簡單不錯，是適合放鬆的地方。

床很舒服,但冷氣太冷溫度無法調高

床非常的大～～～是我睡過最大的雙人房的床 接待人員態度普通 飯店🈶遊戲室，一間房一次只能預約一小時 不去也罷，裡面滿無聊的雖然有附switch但還是很空虛

房間空間寬敞，服務人員親切。飯店提供的是機械式停車位，如果停油車口停車場，會協助吸收停車費用。

是第幾次住這裏了。這次很幸運又被安排住在上次住過的8樓邊間，很乾凈的房間！兩邊都有窗，白天很明亮，房間很寬敞，淋浴間和廁所分開，洗臉池在外面，還有除濕機！床單枕套被套都非常乾淨滑手，躺着舒服！遠處看到淡水河，周圍很安靜，生活機能很不錯！

整體各樣不錯

飯店位置離輕軌車站很近，走路大約7分鐘就到了，房間很大間，還有陽台，感覺很棒，飯店的早餐很豐富，大人小孩都喜歡，價格也很親民，是去淡水玩住宿不錯的選擇

櫃台服務人員非常親切，經過走廊遇到正在清潔其他房間的房務人員也都會主動跟客人打招呼，早餐的服務人員也非常好。對於人的感受很親切。

還不錯喔，但隔音稍微不好一點

CP值高的好飯店，周邊有超商/全聯非常方便，不過可惜無法停館內停車場，公有停車場在淡水漁人碼頭輕軌站附近，距離飯店稍微有一點距離。

乾淨 舒適，服務好

1、要進停車場需下車通知櫃檯開升降門，且停車位是機械式，停車格小、迴旋空間也小，不是很好停 2、早餐在B1，電梯無法直達，有行動不便家人，須在1樓由工作人員帶領至另一台電梯搭乘 3、房間寬敞，住起來舒服