Candlewood Suites New Iberia

The rooms stink Tv didn’t work Dishes dirty Dirty towels Customer service was great

Staff very friendly

One of those cheap hotels with no hot water Room 108 had a restricter on the hot water in The shower. The water was room temperature. Room 109 had no soap in dispenser in shower I understand the need to reduce costs to heat water, but losing my 2 rooms once a month because of your penny wise and pound foolishness is the result. All of your savings from no hot water lost on just one of many customers who won’t come back.

Needs help, people are nice. Hotel could use a deep cleaning once you get past the lobby and into the elevator/ hallways. There is a pungent odor of mold and trash once you get to the hallways. Some finishing touches need to be revisited . Our door closed and opened but it was a little loose. Also, the handicap parking spots are taken up by local contractors who are staying at the hotel who dont have handicap decals. I travel woth a disabled person so this was very annoying. Room was a little moist. Otherwise, staff was friendly

The property was nice clean,and quret the staff was very professional, and helpful I will definitely stay there on my next visit and courtes

Unhealthy and Disgusting Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.