Puddicombe House

The stay was great, the property is quite charming. Maybe they should provide better training to staff in hospitality as some were confused and a bit exasperated

Puddicombe House is a lovely old building that we had found on Ontario Finest Inns. We chose this place based on its reviews and not too far of a drive for a night away. Upon entering the house we found there was no reception. We waited until a busy server asked us if we needed a table.After telling her we were there for the night she politely handed us the key and gave us directions to our room. Entering our room, we found the bed to be clean and comfortable and the bathroom modern. However, old items on the wall still had not been taken down and painted over, maybe from old sconces or phones. Also, where curtains had been taken down, the wall had not been repainted. It brings the quality of the room down. when things are left unfinished. Please note there is no way of contacting the staff downstairs except by using your own phone or popping down there. We eventually. found the wifi password behind the bedroom door. Dinner at the Inn was lovely. Soup was delicious, as was the main meals and dessert. After dinner we noticed there wasn't anywhere to sit, in front of a fire with an after dinner drink. The 2 main rooms only have tables and chairs, but no wingback or lounge chairs where you can sit and have a drink or a coffee . This made us want to go straight back to our room. We didn't have a great sleep after we found out no staff stay on site.(I did read about this but thought it was an exaggeration) We were told there was someone else staying in the house but we didn't hear or see anyone and our car sat alone in the parking lot. We understand it is off season however knowing we were left in the building with no staff was a little unnerving. We headed down early the next day grabbed a coffee and chatted with the owners of the inn. Very nice couple! The inn seems to cater more to people wanting to eat there or weddings. I think a little more care of overnight guests is needed. Maybe a pamphlet in the room explaining wifi, TV and hours of the bar and restaurant. Even a little about what to explore in New Hamburg. Overall, a great dinner and night away but not quite what we expected from the finest Inns of Ontario.

Lovely romantic escape Fantastic staff - super kind and considerate. We appreciated their flexibility with our kate arrival, and the warm welcome.

Recommend Great staff, lovely building and room

Well worth the trip We really enjoyed our stay and walking around town, everyone was quite friendly. The Puddicombe was very nice. There were a couple of times we felt slightly uncomfortable though it may have been is adjusting to a brief getaway.

Wonderful experience Excellent mansion style boutique hotel. Everything about the place is impeccable from the rooms to the gardens. In the centre of a quiet, funky town very close to Stratford. The restaurant is gourmet, top drawer, and smiling waitresses are lovely.