Mages Vetri
18. maaliskuuta 2025
The only reason the stay was good because the room was very clean and housekeeping was done everyday. Otherwise, the toilet flush had problem, the safe box didn't work and the promise to get it replaced never came. Sometimes the lifts have some issues closing which leave the guests leaving the lift and waiting for another. It would have been good to have more breakfast variety being a 5 star hotel. The service recovery duration is pretty slow and need to call them a few times to chase. Above all, it would be great if the staffs at the reception area are more welcoming and have a smile on their face. Each time I approach them they hardly have a smile on their face and they give a very monotonous reply. I had high expectations on this hotel being a 5 star rating but it was quite disappointing.
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