Hotel Aura - New Delhi Railway Station

The property pictures did not match. Very unkept and dirty hotel. Leakage in walls. Linen was dirty. Towels were dirty. Hotel overall was stinking. Did not have a restaurant. Breakfast starts at 9am.

The beds are terrible, not comfortable and not clean it was a horrible night The smell is terrible specially from the sheets. The AC sound doesn't let you sleep and it blows directly at you It's so Little space for 2 people The street doesn't feel safe No safe to put the valuables in Bathroom not clean Outside noise gets inside of the room too much That Woke me up in the middle of the night The bed is so small hit my toes to the iron bed frame many times Someone was throwing up next room it was like it was in my face Someone Tried to open the door in the middle of the night but luckily the door has a manual iron lock. We booked for 3 nights as a Rookie mistake, we checked out early morning second day didn't refund the 2 nights and we didn't even care we just couldn't take this place anymore. the smell of the inside was so horrible that we didn't even dare to check the breakfast buffet. I was sick for 2 days after the night spent in here.

We booked their most expensive room, the Aura Suite with a Private Jacuzzi, even though it did not meet our expectations. Firstly, their advertisement is misleading across all platforms. Here are the details to inform you: On ***********, they claim to offer a free airport shuttle, but they charge 1100 INR for each side. If you choose to book Ola/Uber, the cost is 600-700 INR. The locality is very poor and unhygienic. There is no cleanliness in the vicinity of the hotel. It is situated on a cramped road, and ordering a taxi can take more than 20 minutes. Before making the booking, I called them to discuss a late check-out (for two hours) due to my late flight. They assured me that a check-out at 2 PM would be fine without any additional cost. However, upon reaching the hotel, they denied the phone conversation and insisted on charging half a day's hotel cost for a late check-out. The room was not clean. Dust and hair were visible under the blanket. The bed linen was also not clean. Immediately upon check-in, we had to request vacuum cleaning for the room. There is no coffee machine in the room. Instead, there was a dirty kettle. The mini-bar was empty. We had to contact the reception to have the TV turned on. The room service came and changed the cable box to enable us to watch TV. There was no Hairdryer, Bathrobe, Bath Slippers, Complimentary Bottled Water, or Complimentary Breakfast (which they had advertised as included in the Aura Suite with Private Jacuzzi room). Hot water was not available at all times, and the shower was broken. Water would come for a minute and then the knob had to be pulled again to continue. Apologies for the disappointment, but there is no separate Jacuzzi. They have replaced the bathtub with the Jacuzzi, which was old and functioning solely as a bathtub, not a Jacuzzi. The small TV above the Jacuzzi was also not functional. So, essentially, the so-called Jacuzzi was just a bathtub in the bathroom, not a Jacuzzi in the room. The internet connection was very slow. We ordered food in our room, and they were initially charging more than the menu price. After my objection, they adjusted the price to match the menu. The food was both expensive and of poor quality. If you venture outside the hotel, there are many shops and dhabas where you can find better food. The room did not resemble the advertised images on the internet. The sky lantern in the room was non-functional, and there were no night lamps as depicted in the photos. Parking is at your own risk. There is no luggage storage room. If you wish to store your luggage, it will be placed in the passage. There are no gym facilities, no massage services, no spa, and no steam or sauna bath available. Furthermore, there is no rooftop bar and no restaurant within the premises.

Pathetic experience. I booked this hotel through ******* and made my full prepayment. When I reached there on my booked date, they said they have given my room to someone else and asked me to stay in the near by hotel. Upon my denial, they provided me a very bad room which was on the lower floor, not clean at all. Without any other option as I was with family. I would suggest don’t go by the picture of this hotel. These are cheaters 😭 Waste of money with very very bad experience.