Best Western Comfort Business Hotel arvostelua

Majoituspaikan vastaus: Dear Guest,First of all, thank you very much for your feedback. We regret that your stay did not meet your expectations. We have taken up their points of criticism and have already addressed them with the relevant department. Certainly, the topic of environment and sustainability is also of great importance to you, so we ask for your understanding that in the event of towels not being thrown on the floor, we do not necessarily change them. Nevertheless, you have the choice of getting new towels every day. For this purpose, as is generally the case, towels etc. are then placed on the floor, so that our housekeepers then automatically renew or change them. Of course, it is annoying to be disturbed in your night's sleep by drunken guests. We regret this and assure you that our staff is required to ensure a night's rest as best they can from 10:00 p.m. in the evening.Since we are currently receiving a lot of encouragement for our breakfast buffet (especially in terms of value for money), it is always very important for us to find out through guest feedback how and what may have been missing or could be offered additionally.Dear guest, you can see that we attach great importance to individual opinions and would be happy if you would give us another chance to convince you positively of us.Best regardsBest Western Hotel Neuss