Hôtel de l'Ecluse

Chambre récemment rénovée, bien équipée. Bonne literie. Ma chambre ne donnait pas sur la rue. Ai pu dormir les fenêtres ouvertes au calme. Très bon rapport qualité prix pour un hôtel en centre ville et proche du château. Petit déjeuner peu intéressant.

Yes, we were disappointed. Got for a discounted price their suite in the 3rd floor in the new building. Room ok, but not more. Looked more like an apartment than a Hotel room called their suite. Very noisy from busy street all night long despite closed windows. Breakfast was the negative experience. No style, no fresh or local cheese and other products. Despite you get served what Lidl sells in their shop incl their Joghurt and BabyBel cheese. Sorry guys, this is not good enough. Won’t get back to this Hotel.

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.