Llechwen Hall

Best Place to stay, also food is amazing!

We’ve just returned from a one-night stay at Llechwen Hall Hotel, having booked a Premium room that was advertised as offering an extra touch of indulgence for a luxurious experience. At first glance, the room appeared lovely—bathrobes laid out to set the tone for a relaxing stay. However, it quickly became clear that the room didn’t quite live up to its luxurious promise. One of the bathrobes had deep, ingrained makeup stains around the collar, suggesting it hadn’t been properly laundered after the previous guests. The contrast between the stained robe and the clean one raised concerns about whether the robes had actually been washed since the previous customers visit I went to reception to report the issue and was met by the night staff, despite it being only around 5:30 PM. The receptionist said she would try to contact someone to replace the bathrobe. I mentioned that room services were operating in the Coach House, where we were staying, and she asked me to speak to them directly to request the replacement. I also raised concerns about the bathroom, specifically the presence of foul-smelling water, slime, and visible mould behind the plastic trim where the bath meets the tiles. The trim was defective, and I requested that someone inspect the issue. She assured me that she would contact the Duty Manager to come and take a look. No one came to look at the Bathroom before our Dinner at the Restaurant, whilst we were having a dinner, the restaurant manager came over to see if everything was ok with the meal, which it was, everything regarding the restaurant, the food, the waitress (Molly) was superb. I mentioned to the restaurant manager the issues with the room and how I had been let down as the duty manager was supposed to be coming to see out room in person, it turned out that the restaurant manager was the duty manager that night but no one had contacted him over the issue, after I showed him the photos he immediately offered to change rooms for us, as we were only stopping for one night we didn’t take this offer but he said he would speak to the Room manager at Handover so she could look into offering some sort of customer recovery in any way, he then took off the price of the wine we had as a goodwill gesture and I was told to speak to the room manager when we went to check out in the morning. At checkout, I mentioned our room number, but nothing was acknowledged. I brought up the issues we had experienced and referred to what the Duty Manager had said the night before. However, the Room Manager dismissed it, claiming no one had spoken to her. I repeated the concerns, but again, I was brushed off as if nothing was wrong. Although she appeared professional in her business attire, that’s where the professionalism ended. At no point did she engage in a meaningful conversation to understand the situation. She simply stated that the balance had been paid on my card and thanked me—an approach that felt completely unacceptable for someone in

Beautifully clean. Lovely staff. Good food. Had a fabulous time. Can't wait to go back.