Hume Hotel & Spa

We loved our stay at the Hume in Nelson! The hotel is situated in the center of this colorful town. The staff were all super friendly and helpful. Parking was not provided but wasn't a problem as I had anticipated as there is a ramp right next door that is fairly affordable and the hotel comped our parking for 2 nights anyway. Our room was large, comfortable and clean. It's an old hotel in the center of town so anticipated a little street noise, but again this wasn't a problem for us. Everything in the room worked great. We didn't try any of the attached restaurants but it smelled good and the bars looked great. We will definitely stay here again the next time we are in Nelson.

On the way to fairmont hot springs.. we stopped in Nelson for lunch.. and we were very satisfied with the food and service in the restaurant.. steak was good and precisely cooked.. I liked the kids menu my son enjoyed his spaghetti and was happy with the coloring sheets and crayons provided by the restaurant

We visited here for dinner after a long 6 hour drive to Nelson since there was only one other restaurant open in town and it was very busy. When we walked in, we decided to go to the Library Lounge because the other 2 restaurants were closing for the night. A middle aged woman with short, dark hair was one of the hosts for the evening, and was extremely rude to us. I am an 18 year old visiting from Australia, my Canadian companion (a 65 year old who was a flight attendant for many many years with a major Canadian airline), was raving about how good the Hume Hotel food and service has been in recent years. I was absolutely appalled and disgusted by the way we were both treated by the server. As soon as we got to the door, the server allowed us to choose a table of our liking and gave us both a menu. We then waited around 10 minutes to be helped again. When she came back, she brought water over to us and then she asked for my ID. I didn’t have it on me at the time but assumed it didn’t matter because we both weren’t ordering drinks and just wanted something to eat. She then rudely stated “I cannot serve you in this room” and then snatched the water back off the table and turned and walked away. My companion then said in a polite tone “We aren’t ordering drinks, we just would like to order something to eat”. The server then replied “I can’t serve her” before turning and walking away. I was absolutely shocked and embarrassed as to the way she handled the incident. For the both of us, it was done on purpose to show authority over who she “believes she is”. She embarrassed us both in front of a room full of people and we both went home hungry and unable to have anything to eat. THIS IS DISCRIMINATION. As stated in BC's Liquor Primary Handbook, it says minors are only allowed in liquor-primary establishments if they are accompanied by a - “Parent, guardian, stepparent, grandparent, spouse of the minor or another adult who could reasonably be expected to act in place of a parent and be responsible for supervision of the minor”. I was accompanied by someone much older, who is well and truly qualified to accompany me and to be rudely turned down service because of my age just because it’s YOUR company policy, it goes against the law! This all could have been handled in a much more professional and polite manner (if she asked me at the door when we first got there). It wouldn’t have been a problem this way, but our experience and the way we have been treated has left a bad taste and name for the hotel, management and the staff. Never will we return to this hotel or restaurant, nor will we recommended to anyone. I am truly appalled.

I wish I could give this hotel a five-star review, but I want to be honest. The hotel is truly a gem, and with just a few tweaks, it could be nearly perfect. I stayed for two nights. The interior decor is excellent and has a nice flow throughout the hotel. There are numerous historical photos displayed, making it enjoyable to wander around and explore the rich history. The exterior of the hotel is beautiful, and it's refreshing to see buildings being preserved. The elevator is small, which is typical for older buildings, but there's a wide staircase next to it, covered in lovely soft carpet. There are also chairs on each floor if you need to take a break. The rooms are nicely decorated and come with a small fridge and coffee pods, and you can open the windows. The bathrooms feature penny tile floors, lovely bathtubs, and attractive fixtures. Someone invested a significant amount of money during the last renovation. The bed was very comfortable, and I didn't hear any noise from other rooms. The housekeeping and front desk staff were friendly, as were those in the restaurant. The hotel has three dining options. We had dinner at a family-style restaurant, and it was perfect. The service there was also excellent. Overall, we had a great experience, and I've already recommended this hotel to a co-worker. The only suggestions I have for improvement are to offer different menus in each restaurant instead of the same one for all three, and to enhance the cable TV options, as there were very few movie channels available. It would have been nice to enjoy a good movie before going to sleep, especially in a unique place like the Hume Hotel. Unfortunately, we couldn't find any good movies to watch. I mentioned this to the front desk staff at checkout, who informed me that other guests had raised the same concern. Hopefully, this issue will be addressed by the time we visit the Hume again.

Very nice , clean . Staff good . Right in the center of town , easy access & walk to town . Parking right next door . Has great restaurants, a pub & outdoor area to have drinks & some food .

Needs dedicated parking. Great staff.