"Quite a disappointing experience. Partially renovated hotel, on low season, with a good value for money price for 2 suites, 2 nights. Should work as a kind of base camp for some touring around Serra da Estrela. Unfortunately, all amenities were close and/or without staff. No spa, no pool, no bar. Even at reception we had to ring to call someone. Employees were friendly. But no problem solving approach was really made. As an example, the entire hotel’s TVs system just went off for the entire weekend and only on Monday should a tecnician be available to repare it. We’ll never know if it actually worked out well. SPA were close and no information was given - this is a SPA hotel, it’s pointless to stay there without the SPA. We were told that they use this period for some repairs on all facilities (hotel and spa) which makes sense, but the services must continue or perhaps it’s better for them to close for the season… there was only a hand full of reservations, which tells a lot. Breakfast looked nice on pictures fore was actually poor and with a low follow up (cold coffee, unbaked pancakes, “funny eggs”…). Fine room renovation, but also a lot of defects on an Ikea based furniture… All That said, I guess the worst was to be sure it’s a good hotel but lack of management and attention to details, truly tags it to a place to be avoid. Sadly, because the place and surroundings deserved better"

"We had a fabulous stay at the Valverde Santar... The staff were very attentive and took excellent care of us during our stay. The food and wine were all top notch we will definitely recommend to our friends..."

"We had a very good stay in this beautiful hotel, our room was magnificent, very pleasant swimming pool and charming staff. Note the kindness of Ms. Ana Paiva! I really liked the atmosphere, the beautiful furniture and the carpets of Arraiolos…"

"Spa on erinomainen & henkilöstö super ystävällinen. Helppo pysäköidä ja loistavassa paikassa. Restaurantti on varmasti syömisen arvoinen iltaisin ja aamiainen on myös erittäin hyvä!"

"Kaunis pieni hotelli super ystävällinen henkilöstö ja hyvä palvelu"