Golden Star Beach Hotel

Horrid hotel experience. I’ve stayed in my poor hotels over the years and this was truly awful. Unless there are two Golden Star hotels in Negombo this doesn’t remotely resemble the photos. We arrived to find enormous cockroaches in the bathroom. The mattresses are terrible. I am now in bed at 01:30am with a group of very loud men shouting and singing (and drumming) in the pool and in the corridors. There are at least 20 of them. They have banged our door very loudly around ten times (I lost count) and they tried our door handle twice which is very scary if they’re as drunk as they sound. We called reception who clearly could not control these men. My husband went down to reception and they said they couldn’t reach the manager (I understand he/she eventually came). Our two children were woken up and scared. It went on for 2 hours. The beach is disgusting - full of rubbish and smells. Not necessarily the hotel’s fault but the location. There is a smell of sewage hanging around the place. Very few staff speak English. The receptionist who welcomed us spoke English but no one else did including in the restaurant or during the night when we were struggling with the noise. I had wanted to believe the good reviews and ignore the bad ones avoid but I’m afraid the bad ones are accurate. Please stay elsewhere.

Just returned home from a 23 night stay at this hotel in room 127, whilst visiting friends. From the outset staff could not have been more helpful, informative or friendly. A special thanks to Steve (owner) Greta (Housekeeping Manager) and Angela (Front Office Manager). The room was enormous, extremely well appointed, toiletries, water, tea coffee, kettle, fridge / freezer, free safe in reception. The room was 30 seconds from beach, with the pool right outside the patio doors also, with plenty of sun beds. The room was cleaned daily with fresh towels and sheets. Breakfast was exceedingly good with a massive choice of food to suit all palates with cooking stations also. The pool was very clean, being managed each day. A fantastic hotel, very well located on the beach. All of the staff are extremely, helpful, energetic, willing to help and please, a truly magnificent team. Thank you very much for a great holiday. Kindest regards Neil & Joan.

We just booked 1 night as it was close to the airport to recover from the flight before starting our tour. It is not expensive at all so your expectation should not be too high. Room was comfortable with nice balcony and there was a pool and access to the beach. Had a Sri Lankan curry lunch buffet when we arrived Breakfast was also included and nice fruit and also local food on offer. Slightly annoying as we were the only ones there as it was early and 7 staff all standing in the corner chatting - we had to go over and ask if we could have some tea and coffee - which is surely a basic to offer the minute guests sit down Staff on reception not that efficient so don't expect a speedy checkout Adequate for the price

Toll direkt am Strand gelegen mit sehr sauberem und gepflegtem Pool. Bei den Zimmern war es nicht überall so sauber, die Klimaanlage hat nicht einwandfrei funktioniert und es ist allgemein etwas in die Jahre gekommen. Allerdings super gelegen mit tollen Restaurant "Blue by you" nebenan.

Lovely, friendly and helpful staff and we were made very welcome. Great outdoor facilities with an inviting pool. Beds were comfortable. Food was excellent and the meals provided were presented in a very professional manner. Table staff were always on hand for any last minute requirement. Lovely place to stay.

Not served welcome drink, Late checkout 1pm they ask to pay additional 1500lkr, staff not guest friendly, When I went to have breakfast, they approached me as if they had sneaked in and asked if I had paid for breakfast,