Golden Sun Hotel

Huge but a bit dated property with some minor items that didn’t work. If it was kept upto standard, it would be a great place. But overall still worth it.

The staff at Golden Sun are great. But the owner is sneaky. I asked to extend my stay . She tried to play a bargain.

Let’s start from the beginning. My husband and I stayed at this Hotel from september 21st to 28th, one week in a tour package (Ryanair flights Bologna to Mykonos, Sea Jet transfers to and from the island and ground services) from the italian tour operator EDEN VIAGGI. We had a Bed and Breakfast accommodation arrangement. From Italy, well before our booking, our Agency Millepiedi asked for a TWO SEPARATE BEDS (twin) to the tour operator AND the Hotel (we had an e-mail - september 5th- answering from Mrs. Leonie Drakouli of sales department telling they can arrange for the 2 beds). This was our only and indispensable request about our stay. Trip began early morning, around 7 p.m. we finally arrived at the desk of the Hotel. The guy at the reception said ok two beds, came with us to the room (supposed to be a Junior Suite sea view) only to stare in front of a very small king bed in a tiny room (definitely NOT a suite), with nothing else that a bed, a table, no furniture and a small bathroom. No space for a second bed to adjoin. the room was like 10 sqm He phoned to someone (his boss?) who answered that they made confusion and so, with this MISUNDERSTANDING, we should stay there for one or maybe two nights, then move to our original suite. We asked if the suite was occupied, he said no, but now it’s not available, tomorrow possibly will be ok (they surely had no housekeeping in the evening, I suspect they simply did not have the suite ready for us). So I ask for an upgrade, the guy said ok but just for a day, because that will be the HONEYMOON SUITE, and bet on it? Yes you win: after a day we should move away. At the end of this long and tiring “managing” of the problem I agreed to DOWNGRADE in an old and poor accommodation (not a SUITE , the furniture dating 40+ years ago, bathroom in urgent need of renovation, lamp on a bed broken during the whole period). BUT 2(two) single beds. We had to make up ourselves the beds, the following day nobody from the housekeeping made up our room, and when the 3 day they did, they changed the linen only half week, but again WE made up our beds. Every day change of towels, ok but in terms of service I rate this Hotel as VERY POOR (3 stars, but no more than 1 in my opinion). The day following our arrival, a lady from the desk went to us with a fantasy about “two poor italian young guests who had a bike accident, so they were at the Hospital and how they could possibly put them out of their suite (OUR SUITE NAMELY) in a problem like this?”. We did not discuss this issue, make believe! The in room WI-FI was totally a mess, it was working 10% of the day. In the small and old kitchen we found a really poor cooking ware! We taste their cooking on arrival (really poor) and the day after we hurried to rent a car (in order to reach good restaurants of the island). The breakfast was average. The pool too small, even for september's few guests. I have to say that they provide a car on spot, at a really reasonable price