Pelican Lodge and Camping

Disappointed The whole resort appears to to be run down and derelict. The swimming pool is empty and the whole place unkept. The room was recently refurbished and clean. We were cought out that the online booking said breakfast was included and then when we checkjed in the manager advised us that it was not and we had to pay an additional fee for the breakfast.

Rooms clean and comfortable. A little attention to detail,by the management will make the good. Management forgot to send food from Gabs so staff had nothing to srve in restaurant. Staff need to be empowered to sort out basics like this. You will note by now, that staff try but failure lies at the owners door. Swimming is dry as water gets pumped for miles to the area. Make pool smaller and it might be feasible to fill. The overall place needs maintenance and care as its a bit run down.

Le Pelican Lodge a ouvert exclusivement pour nous... C'est un bon point... Par contre, ils étaient prévenus la veille que nous venions à 9. Le responsable est fermé et pas aimable. Les serveuses gentilles mais peu compétentes. Nous avons dû réclamer davantage pour le petit déjeuner... Pour ce qui est des chambres, deux sur 5 n'avaient pas de pression à la douche, deux sur 5 avaient des petits cafards dans le lit, une avait une tasse non lavée pour le thé. Au niveau du bruit, les toits en tôles amplifient les bruits de pigeons qui s'y battent et sa situation près de la route fait que nous entendons les camions passer. Bref, un hôtel de dépannage mais pas pour y rester longtemps!

If you are booked in here you need to cancel. Seriously, I have never experienced anything like it. No water in the pool No tea/coffee in the rooms Bug infestations beyond belief No mosquito nets to protect you from the flying, biting bugs Rude, un helpful staff The list is endless Nata Lodge - 4km down the road is fantastic, worth every penny!

We were four adults and had booked two rooms for one night, thankfully. The 8, 9 and 10 star one-word reviews on Bookings(dot.com) for this accommodation describing it as ‘Exceptional’ or ‘Superb’ are clearly suspicious. The sparkling blue pool pictures are obviously from its heyday which appears to have long since passed. Presently, the pool has no water in it, its surface literally disintegrating from long-term dry weather exposure and erosion. We stayed at seven different locations on our Botswana road trip and visited several others. All other accommodation pools were clean and in use. Wear and tear of the walls and walkways is also common throughout the property making the place appear more like a ruin than a lush safari retreat. The staff blamed the dilapidation on covid but this kind of erosion and disrepair does not occur within a year. There is evidence of a fire having had occurred at some time as scorching was still very evident on the beams and thatch in some areas – particularly where the thatched corridors once stood. Our guess is that the site has suffered a devastating fire and they have been struggling to recover. Which is tragic and heartbreaking, but they are not being honest about the current state of the property which is nothing like the photos presented on Bookings. They should remove all the pool pictures, be honest about the facilities that they are able to offer, and lower their room rates to an appropriate price that covers the bare minimum. This place is in a fantastic location for the Nata Bird Sanctuary and would be perfect for travellers on a budget if Pelican L&C is willing to lower their rates. Summary of issues: - No water in the pool, and the surface appeared to be suffering from long-term erosion. No sign of repair work being done. - The bath water was dark brown and the plug hole was damaged so the bath ran empty moments after being filled. - Toilet leaked and stank of urine. - WIFI didn’t work. A router was provided and required to be shared between two rooms but needed to be replaced by one that only worked intermittently. . - Only one kettle was provided between two rooms so that the occupants of one had to constantly disturb the others in order to boil water for themselves. If they were asleep, tough! - Loud, noisy fridge. - No mosquito netting in the rooms – which is standard in Botswana because of Malaria risk. - Only four channels on the television and were all snowy and watchable. - General weathering and disrepair of walkways, walls and surfaces made the place feel unsafe. - There was no food in the restaurant. They were waiting for a delivery but could not say what would be delivered. We ate at another lodge 3 miles down the road. - Very overpriced for what they are able to offer. Positives: - Despite the problems with the bathroom area and lack of basic ‘kitchen’ facilities the bedroom was clean and tidy. - Staff were polite. Shortly after arrival, I reported our grievances to reception, and