Hilton Garden Inn Nashville Airport

1 star, only because it is the lowest option and because they let us check in early. Should of been a red flag. Not a car in the parking lot (except employees, we can only guess). Room keys didn’t work, had to go back down to the desk. Want water from the fountain? Nope, doesn’t work. Ok, how about ice from the ice machine, nah, that doesn’t work either. Ok, how about a little TV before bed? Sorry, no cable connection. Ok, at least they will have coffee brewing in the hotel lobby, right?!?! Nah. That is too much work for the receptionist to do while he is laying on the couch in the lobby! Worst stay ever! And expensive for one night!

Still waiting for our room which was paid for months ago and check in was 3 and now it’s 5:30pm. My friends and I legit had to get ready in the lobby and currently have no place to put our bags….this is the worst experience ever.

Hotel is in quiet location. Within 5 minutes to the Nashville Airport. Has airport shuttle, and restaurant on site. Room was clean and quiet. Staff was helpful and friendly. Would definitely stay here again when in the Nashville area.

I am absolutely embarrassed for Hilton properties! I always stay in Hilton brands and have had MANY stays. In a few locations we have been a little less than impressed but Hilton is almost always willing and helpful to make things the best. But NEVER anything like this location. Since it was a solo trip and I am a female, my priority was a safe location. Until yesterday I at least felt like that was a success. But no more. Altercation between the front desk clerk and a customer who was upset….was handled the way I would expect to see in a third world country. Atrocious. And all because the clerk had check someone else into this occupied room and they walked in on someone sleeping at 2am. On this site they list having a pool…..no pool anywhere near here. Gym is full of equipment that either doesn’t work or you have to pay to use, business center is a printer on the side of the check in desk (which also does not work), and the on-site restaurant, if you can even call it that is just absurd. Bar the same. As I diamond member of Hilton, we get free breakfast at all locations. This morning I was told I could choose between scrambled eggs or an omelet….that’s all they had left. And this was before the end of the breakfast time. So so sad! Definitely a never again for me!

The hotel is perfectly fine for a short airport stay. We came here after an abysmal stay at the Hyatt Place so they could really do not wrong at that point. Staff were very nice. The breakfast was head and shoulders above the Hyatt and the room was much better.

Had last minute flight out of BNA. Friendly staff and great location. Front desk and shuttle service was great. Breakfast cooked to order took too long, so I’d suggest grabbing a muffin and juice unless you’ve got a lot of time. Very fairly priced accommodations for the area.