DoubleTree Suites by Hilton Hotel Nashville Airport

I'm actually shocked at the high reviews for this hotel. I looked at the reviews again after I got in my room to ensure that I was at this location. Our rooms were not up to par at all. The first room had a couch with multiple stains and rips. The shower was not clean. It had mold and dirt build up. The curtain in the living room had some nasty substance on it. I was offered to change rooms. However my husband had had a medical procedure that morning and changing rooms wasn't worth the hassle and I figured that the second room wouldn't have been any better. Later that day the TV quit working in the bedroom. Considering that my husband was unable to do anyhing else other than watch tv, we decided to change rooms. When I went to the desk for a new key I showed the lady the photos that I'm uploading. She agreed that the room was unacceptable and stated that she would notify the manager. I had no faith in that statement. And as I had previously assumed, the second room wasn't any better, except the tv did work. This room had a dirty couch with a small rip. The room had a tub instead of a shower. There was mold in several areas around the tub. The metal attachments had nasty gunk on them. The ceiling needed fixing. Grout on the bathrrom floor looked like it hadn't been cleaned in years. Carpet in living room had stains. Honestly I was afraid to touch any surfaces with my bare hands. And didn't sleep a wink due to wondering what the mattresses possibly looked like. When I checked out I was prepared to answer when they asked me how was my stay. However I wasn't asked that question. In fact, the lady at the desk answered a call while processing my check out and handed me my receipt while she was still engaged on the phone call. I looked at her tag and it said front office manager. That's all that I'm going to say about that. My husband has had multiple treatments in Nashville and many more to come. We have stayed at multiple properties in search of a place for us to stay for a while when it's time for his major treatments. This place definitely won't be it. I added a photo of the name of the hotel on my receipt so it won't be any mistake on which hotel these pictures were taken at. Of course I erased my personal information.

Horrible experience at this hotel. Front desk staff was so rude in general. They had water issues and told us there will be no water in the morning from 9am- 2 pm. No water in bathrooms also. The staff was not even apologetic about it, instead was very rude and showed attitude. The hotel rooms are quite outdated. Would not recommend staying here even if you get free rooms.

Bar staff great,no shuttle, water was turned off one day at 830 till 1pm,then wgen checking out had a out ragis amount due, when i showed girl my phone n bank statement she ssaid its in cloud i still need to pay i said nope,till i had to walk away ,hand rails popping out of wall had to use then for medical reasons almost fell, just ovetall im happy just few small things got to me .

Great room and super comfy bed. Pool spotless. Not a new building but well maintained. Great parking and easy to find (MIN character limit required for review !!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!)

The stay was excellent. We had two rooms and the customer service was stand out! Kimberlieth and Carolyn were absolutely fantastic and are a testimony and credit to your brand value and service promise. I have been a diamond member for close on 10 years now and travel extensively and this has been among the too standard of service that I have received stateside!

Okay experience We stayed 2 nights. They did not mention on the booking sights anywhere that they charge an $18 per day fee to park in the parking lot. We did not leave a do not distrub sign out because we at the very least wanted the used towels removed, and the trash taken out. There were not trash bags in either of the trash cans to start, and neither trash can nor dirty towels were removed from the room. They did place some clean ones on the coffee table while we were out so they did come in the room. The rest of the hotel was nice and clean.