Vieraskäyttäjä
9. syyskuuta 2024
My husband and I stayed here for a short Anniversary stay. The area here is was gorgeous! Our stay at the Aqua Blue was 'OK'. The rooms were very clean I will say, and the cleaning staff was very helpful and friendly. However, the Desk - Check -In staff not so much. They did not smile to make us feel welcomed, there were a few just sitting in the back of the check in area, not really doing helping. It actually felt like we were bothering them, So I have to say, a very poor desk staff. Our bathroom lights above the bathroom sink were out when we first arrived to our room. So I called the desk and they said to me, 'We will send someone up immediately' well, sadly nobody ever came. Each time we asked to go in the inside pool area, because the door was 'locked' the first day we were there the desk staff said 'it was being cleaned'. Let me add, there is Nothing on the pool door telling people this or saying what time the pool is cleaned daily. The next day, we went to go to the pool again, and 'again' it was locked! We went to the desk and at first they once again, said 'it was being cleaned' This time, we were not going just walk away. We had to keep asking for them to check, and we feel because there were other check in guests, the lead desk staffer said to the one we were talking to, to get the key and open the door. Again, it was like we were 'bothering' them. We went with that staff young lady, she unlocked the door and Nobody was working in there at all. So then 'Why was the pool still Locked???' The deck furniture was rather in disarray, most cushions were soiled, and no staff seemed to go up there to fix the area up neatly in the AM to have it look more cared for. I will say though, it was a beautiful view from the common deck area. We both agreed we would not go back there again for a stay, mainly because the Staff (Not the Cleaning staff) were not at all very accommodating, helpful or friendly. Disappointed Guests Dee
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