It’s a quaint older hotel, with excellent service staff, especially at check in. Picky people might find a few imperfections, but this is not too unusual in Japan. The most wonderful thing we experienced was the large wooden bath inside our room overlooking the pond. There are only two rooms like this… and if you enjoy such, the hotel should be top rated. So many small streets with traditional shops just beyond the hotel. Many nice restaurants too for all budgets.