Holiday Inn Express Toledo West - Napoleon, an IHG Hotel

Rude- bugs in room We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .

Had a two night stay. No complaints. My kids enjoyed the pool!

A convenient place to stay We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.

I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.

It was only noisy due to being by a highway, but that’s not the fault of the property.

We came down to Ohio to see the eclipse and this was the closest hotel we could get to center of the totality. This was our backup location to view it in case we couldn't find a spot closer. The hotel was okay. It looks to be an older hotel and the walls are extremely thin. Our room was on the north side and it had a nice view of the pond across the expressway. The unfortunate part was the expressway, as it had constant but intermittent traffic that you could hear throughout the night. This made getting to sleep a bit difficult because as the traffic would die down and you'd think you could fall asleep, an 18 wheeler or 3 three would rush by again. The room was clean and kept up. The bathroom was a bit updated but the tub had several chips in the porcelain and needed updating. We could clearly hear our neighbors on both sides even though they were only coughing or talking an a normal voice. We stayed two nights and the morning hot breakfast was again just okay. The food did seem to be running low and there was a limited selection to begin with. The pool area looked nice but there were some areas under construction, which is just timing on our part, but they were well marked. The area of the hotel was mainly industrial and had a lot to do with trucking so considering that it was a very nice stay.