Royal Art H Duomo - Napoli Centro, by ClaPa Group

Horrible service, the check in its very fare from the room. They Ask 200 euro guarantee by credit card, they will return after 15 days. Ridiculous. No one pick up the phone very hard to get information after booked. Deeply considering before booking.

Besides fatal check in, the stay itself was nice and is located in a good area within Naples if you don’t mind walking around to several sights. Room was nice and cleaning lady was nice as well.

NOT EVEN A SINGLE STAR WORTHY PLEASE READ Long story short: please do not book this place. Long story: The place of this hotel is nowhere near the center of Napoli, hence the locational benefit is near zero. The process this hotel requires to check-in is also very cumbersome. Even though I am in my 20s, the process was hard to follow. Cleanliness was at best mediocre. Nothing special, nothing to wow. The place also requires 200 euro deposit prior to check-in and additional mandatory fees for cleaning and such. But the problem is, you will NOT be able to receive your deposit back. The following is my episode: Episode: I signed the contract prior check-in, and the contract clearly stated that 'deposit amount of 200 euros will be refunded within 15 working days if paid by credit card'. After more than almost 30 working days, I had received none. I immediately contacted the hotel but they insisted that I would be paid back in 30 working days(even though I paid using credit card). This was a clear violation of contract. Even after 30 days, they only refunded my 150 euros out of 200, and said the deduction was because I was caught smoking in the room. Frankly, I have never smoked in my entire life, so the hotel was telling a lie just to rip off my 50 euros for no good reason. So for those planning to book this hotel, be prepared to risk yourself into not receiving the deposit. Or even when you do receive the refund, you wouldn't be paid back fully because the hotel will literally "create" some excuses.

ottimo servizio, receptionist amorevoli, bravi tutti continuate così!!! Panorama incantevole, camera ottima e molto confortevole e pulita peccato per la toilette che emanava un odorino poco piacevole. ma non scoraggiatevi i collaboratori domestici sono molto simpatici anche se non parlano italiano.

Prima del soggiorno ci hanno chiesto un deposito cauzionale di 200 euro che ci sarebbe stato accreditato dopo max 30 giorni, ma non è arrivato nessun accredito per cui dopo averli contattati mi hanno assicurato che la cifra mi sarebbe stata accreditata ma sono passati altri 7 giorni e ancora non ho ricevuto nulla inoltre non rispondono più al telefono per cui gli farò recapitare un avviso dal mio Avvocato. Leggendo le varie recensioni ho appurato che è un loro modus operandi!

Richiesta di €. 200.00 a camera come cauzione non previsto da nessuna parte,camere obsolete e piene di umidità con mobili molto vecchi materassi scomodi dai bagni usciva cattivo odore di fogna . Non è un Hotel ma un fitta camere e la reception dista dallo stabile circa 2 chilometri