H. G. Boutique Toledo Napoli Centro

This place is absolutely terrible. You have to find this hidden office in the city to start off and then after that, you go to your hotel room across the city so the office isn’t even where you’ll be staying at. The worst part about it though is that you put down a 200€ deposit and I asked if I would get the entire thing back, never did. They said it takes up to 2 weeks. I tried calling them and the number doesn’t even work for the hotel. I booked through Trip.com, they were helpful and contacted them and THEY SAID THEY GAVE IT BACK. Never did. They rob you. I’ve never in my experience for any hotel had a deposit that large and then they don’t even return it. It’s basically a scamming AirBnB. They don’t have a contact Email either. Do NOT stay here! They lure you in with a cheaper price then just take the “deposit” from you so you’re actually paying more.

El hotel está en una ubicación perfecta vía Toledo, la habitación tenía unas vistas espectaculares a la calle. La única cosa es que el check in se hace en una úbicacion diferente a la del hotel,pero si les envías un correo al hotel te dan la dirección donde tienes que hacer el check in. Por todo lo demás genial!!

Deludente,mai più sconsigliatissimo ,x nulla disponibili,la cauzione l'ho ricevuta dopo tantissimo tempo solo grazie dopo aver letto una recensione di una ragazza, così ho fatto intervenire booking altrimenti addio come tutti gli altri

NON PRENOTATE QUESTO BUCO! personale maleducato ( a dir poco) chiedono 200 euro di cauzione che ancora non ho mai visto! Nella camera ci sono peli e capelli tra le lenzuola! Nel bagno schizzi di escrementi mai puliti e pretendono anche 200 euro! Chiudete che è meglio! Ladri STATE ALLA LARGA!

Posizione indiscutibile ma per il resto una gestione ai limiti della legalità. Un checkin che può essere completato solo online e disponendo di carta di credito o bancomat abilitato a pagamenti online per sottostare ad un deposito cauzionale di 200€ altrimenti è impedito l'accesso all'hotel. Deposito cauzionale che sulla base delle informazioni fornite in fase di prenotazione dovrebbe essere restituito entro 30 gg lavorativi dal checkout in realtà possono trascorrere anche 36 gg lavorativi (come nel mio caso) in quanto, dopo aver contattato la struttura ripetutamente e senza ricevere certezze, mi sono rivolto a Booking segnalando una potenziale frode. Non lo consiglio a nessuno!

Horrible service. Don’t stay here, save your money The room was clean, spacious, had a patio, large shower/shower head, and was renovated modern. Location is near a lot of restaurant options. The bed was not very comfortable and there were no bed covers. Just a sheet over the mattress which is not very sanitary. The sheets kept sliding down so we would be sleeping on the actual mattress. I could see previous guests hair left behind. It was really gross. However, when booking this hotel the location is listed near the port. Read the fine print because the it is not near the port. It is about a 15 minute walk from the port. We arranged a shuttle through the hotel to bring us to our hotel… Big mistake! Instead the shuttle brought us to their front counter which we didn’t realize was a 15 min walk from where we were staying. They then refused to drive us to our rooms after we paid them for the shuttle service. I explained our bags were heavy and my foot was injured and this is why we paid for a shuttle to our hotel.. so we didn’t have to walk. They didn’t care and told us to walk or pay for our own cab. Lastly the photos are deceiving. We thought we were paying extra to stay in a nice hotel but it was really just a room in a sketchy alley and apartment. Would not recommend staying here.