Toledo Relais - Exclusive Rooms arvostelua

I met many warm and friendly locals in Naples, but the staff at Toledo Relais were definitely not among them. First of all, when booking the hotel, the confirmation clearly stated that check-in was available until 11 PM. However, when we arrived at 4 PM, we were met with an embarrassing situation—the hotel’s front door was locked, and ringing the doorbell got no response. We tried calling and contacting the hotel through the booking platform, but no one answered. In the end, we had to seek help from the building’s security guard. Using a translation app, we finally figured out how to enter the building. But the trouble didn't stop there—there was no receptionist at the front desk, only two room keys left behind, with no indication of which one was ours. We had no choice but to open both rooms and guess based on their different sizes. The soundproofing was terrible—while we were putting down our luggage, we could clearly hear a couple in the next room having sex, with loud banging and moaning sounds. This was extremely awkward for a family trip and made the lack of Wi-Fi seem like a minor issue in comparison. Throughout our entire stay, we never saw a single staff member, despite the notice in the room stating that they would be available from 9 AM to 1 PM. Honestly, the high rating of this hotel is a complete scam. No one responds to messages, and they expect you to leave the city tax in cash in the room—without any receipt or invoice. Oh, and one last thing—if you’re unlucky enough to book a room on the third floor, be prepared to pay €0.20 per use of the elevator. Good luck! Avoid this place at all costs.

Terrible experience with this hotel. After confirming the booking and arriving are the area the owner disappears for hours, doesn’t answer texts or phone calls and doesn’t leave anybody in the property to check us in we had to plead with locals to help us get the owners phone number. In addition, when we checked us we had to deal with non English speakers (how do you rent properties internationally without being able to communicate?) and also demanded tax payment in cash even though they carried no change so we ended up paying more than needed. Property itself very nice and clean but I recommend to stay away.

Great location, room was clean (besides the balcony) but little support (not sure if from Trip or hotel) for changing dates.

Nice area, clean room.

No es lo que esperaba No tiene wifi No es un hotel son 5 habitaciones en un edificio que tiene de todo

La única pega es el acceso al edificio y que para el check-in hubo algo de confusión (no se me dió el código para que el portero me identificara y diera la llave). Todo lo demás perfecto, la estancia, la ubicación y el personal fue muy bien.

Struttura in pieno centro di Napoli appena ristrutturata. Camere dotate di tutti i comfort, personale disponibile, pulizia top. Possibilità di farsi un caffè , cappuccino o tè in stanza. Che dire , ci ritornerò sicuramente !

Esperienza davvero ottima, posto fantastico sia per il luogo perché è al centro di tutto e quindi ti puoi facilmente spostare a piedi perché sei proprio sulla via Toledo e sia per le camere. Tutto molto pulito, ogni giorno riordinato e tutti molto simpatici ed educati. Se avete bisogno di spostarvi con il taxi hanno anche un ragazzo affidabile che vi andranno a consigliare direttamente loro “Ciro taxi”

It’s conveniently located next to shops and restaurants. However there were Issues encountered: -Bed sheet had stain -water leaks under the shower door wetting the bathroom floor a lot. Had to put towels to prevent it. -there is mold in the shower. -hair dryer is terrible. Very weak and stops working after a while. No way a woman can use it. -lost power in the middle of the night. Provided an unsafe feeling. -Construction in one of the rooms next door started at 8am. Too early for those on vacation.

Wonderful hotel, great location - walkable, lots of shopping and dining options! Very nice host and staff! Will definitely be back here.

Abbiamo soggiornato 3 giorni in questa struttura impeccabile come pulizia,gentilezza e posizione.Eravamo in suite al primo piano,arredata molto finemente w stile moderno,di recente realizzazione.Unica pecca:Abbiamo trovato in camera una culla da campeggio rotta e sprovvista di materassino.Nonostante il nostro reclamo,non è stata sostituita e siamo stati costretti a far dormire la bimba di 3 anni con noi nel lettone...con conseguenti notti insonni per me e mio marito.Un grazie particolare va ad Alessandro che si è prodigato fino a sera tardi per risolvere il nostro disagio...Bastava alla fine che il titolare provvedesse all'acquisto di una nuova culla...che altro non costa che sulle 70/80 euro.Un investimento utile non solo a noi ma a tutte le famiglie che soggiorneranno in struttura...Mi permetto di dirlo perché ci è stato riferito fosse l'unica in tutta la struttura!.Per il resto...nulla da dire

Estadia em dois quartos família com casal e dois filhos. Localização excelente . Acomodações novas . Voltaríamos.

It was a great area, close to attractions, train stations, shopping, lots of options for dining

Toledo Relais room was in a great location. Very clean, very safe in a building with a door man. It is very close to all the main attractions, Quartieri Spagnoli, port to take the ferries to all the islands, local train steps away from the Toledo station which connects to the central station. Alessandro and Miriam were great. They put us in touch with an excellent guide to really learn the rich history and culture of Napoli. We can't wait to go back.