DoubleTree by Hilton Nanuet

房間乾淨整潔

Everything was good I recommend this place the employees were amazing.

I booked a 2 night stay at the DoubleTree by Hilton Hotel Nanuet on June 13th to be a groomsman in a wedding on August 9-10. I traveled from the Midwest to New York and arrived in Nanuet at 6:15 on August 9th, tired but ready to check in and catch up with the groom whom I had not seen in years. However, when I arrived I was told that my reservation had been cancelled just minutes before because a "system glitch" had overbooked the hotel. My reservation, placed nearly 2 months earlier, would not be available. This meant that I had to miss out on drinks and dinner with the bride and groom that night and instead had to drive around Nanuet looking for another place to stay at the last minute (costing not just time but also additional money). It meant that the next day, I was not present for breakfast with the wedding party at the hotel. It meant I had to secure transportation from my hotel, back to the DoubleTree in order to get on the wedding party shuttle bus. It meant that I could not ride that shuttle back after the wedding because I was not staying in the hotel that it was returning to. It was a logistical nightmare to try and adjust a tight wedding schedule to accommodate a groomsman who was displaced by hotel incompetence. The explanation of a "system glitch" giving away 2 month old reservation is insulting. I would highly recommend avoiding this hotel, especially if you are looking to have a wedding in the area. Weddings are difficult enough to plan without having complications like groomsmen and bridesmaids being relocated 15 hours before pictures. I've added screenshots of my reservation on June 13th and the cancellation (at 6:10 PM ET) on August 9th as I arrived.