UrCove by HYATT Nanjing Downtown arvostelua

Majoituspaikan vastaus: 「The painting boat of the Qinhuai River carries the wind and moon for thousands of years, and the romance of the Confucius Temple will never end」 Dear guests, thank you very much for taking the precious time to share your check-in experience. We sincerely apologize for this, and we deeply regret the problems you mentioned in room maintenance, air quality, lighting, etc. We have always been committed to providing a high-quality accommodation environment, and it is obvious that we have not met your expectations in some aspects. We are very sorry for the problems you encountered during your stay, especially the aisle smoke problem and the insufficient lighting of the room, which should not have happened. We will immediately investigate to ensure that such problems are solved and take corresponding measures to avoid recurrence in the future. At the same time, we will conduct a thorough inspection of the room to ensure that all facilities are in good condition to provide a more comfortable accommodation experience. We are very grateful for your advice. In particular, we are deeply gratified by the recognition of the location of the hotel. This proves that we are in the center of Nanjing, which is convenient for tourists to explore the city. We promise to rectify the problems you mentioned as soon as possible and ensure that our services meet or exceed your expectations. We once again apologize for the inconvenience caused. If you want, we hope to have the opportunity to provide you with a free accommodation to make up for this unpleasant experience. Thank you again for your valuable feedback, which will help us continuously improve the quality of service and provide a more satisfying and comfortable accommodation for every guest. Wishing you all the best! General Manager: May Gong