New Hotel de Lives

L'hotel si trova su una strada di passaggio, comodo per chi fa una tappa intermedia in un viaggio (come ho fatto io). Ha il parcheggio per l'auto gratuito, ottimo il ristorante (ma arrivate prima delle 20 altrimenti non si mangia). La camera è abbastanza vecchia, ma per una notte va più che bene. Il personale gentile e ospitale.

ensemble correct, chambre en face de l'escalier avec passage.. beaucoup de bruit. Les rideaux tombe par terre quand vous essayer les fermé

This hotel is completely unreliable, unclean, and unprofessional. They advertise a 24/7 reception, but that is simply not true. After accidentally leaving my key card in the room, I was locked out in the evening. I called both the main number and the emergency number multiple times. Eventually, someone picked up only to hang up immediately. My follow-up message was ignored, and my number was later blocked. I had no choice but to sleep in my car. Completely unacceptable and extremely unsafe, especially considering even the emergency numbers were unreachable. Earlier we asked if we could stay and eat some dinner. The staff said yes and gave us the menu. After not even 5 minutes, the same person suddenly told us the kitchen was closed. Why hand out a menu if ordering isn’t possible? The day after when we had a quiet drink in the hotel lounge, the staff clearly wanted us gone but instead of simply asking, they began randomly switching off all the lights around us. It wasn’t even late, and we were behaving respectfully. The lack of basic courtesy was shocking. The room itself was far below standard: it smelled like cigarette smoke, the carpet was filthy, the TV remote was sticky and disgusting, and the glass had lip stains from ofher guests on it.the general cleanliness was poor. The toilet wouldn't stop flushing all night unless you hit the button several times really hard. They also advertise check-out from 6:00 AM, but no one was at the reception until after 7:30. When I explained all of this to the staff the next morning, I was told I could request a refund via email. I then sent a polite and detailed message only to receive a brief and dismissive reply: “There is no one present at night.” No apology. No responsibility. Just unsafe conditions, poor service, and broken promises. AVOID this place at all costs.