Vieraskäyttäjä
31. tammikuuta 2023
Undoubtedly the view from the hotel room looking down to the the town and the L.Nakuru is spectacular! I give four stars for that - Location, the cleanliness of the rooms, the food and the view. I received a warm welcome at the gate and reception, its quite unfortunate they did not escort me to my room and demonstrate the basic orientation of the room. I was handed my key card and told where to go, carrying my own luggage. The room was clean, has a balcony, though I had to call to ask for table and chair to be set there. I had a challenge with the TV and had to call reception a couple of times before the sent someone up. My door ( I came to realize the 2nd day) had a problem with the lock. Once again after calling a couple of times and waiting I gave up and as I was leaving the person was outside, after inquiring, he tells me he is there to fix the door. I would have appreciated a courtesy knock, to let me know he had reached. Internet connectivity is good and stable, though cuts up at some parts within the hotel. Better communication between your departments and update the client so they stay informed and valued. I appreciate that the hotel was quite and serene.
Käännä