The Alps Hotel

A friend reffered me to this hotel, great location, wonderful service and very friendly staff. This hotel exceeded my expectations by all means. Good food, we had everything we needed in terms of amenities. Perfect location away from the noise. Ask for a high floor room with the view of lake Nakuru. Keep it up 💪

Lovely Very nice. Would definitely be staying again. My only negative is the lack of a fridge in the room.

On Thursday 28th March I booked 7 rooms that I had paid a deposit well in advance. On arrival I was given a room with non working showers which I reported to the front office. On the morning of Friday 29th I was transferred into a nice room in the new Wing without much ado and was happy. Same Friday while so busy in a family event in Rongai I decided to put my phone on silent. Ours later I received several text messages from the Alps saying that they had tried calling me back in vain. Well I decided to call back and to my utter shock I was informed by a Miss Cynthia that since I c Wasn't reachable on phone, they had packed up my luggage and moved me back into my original place. She went on to say that someone urgently needed to occupy my room hence the reason for them relocating me in my absence. I was very angry because when leaving for my event, they had assured me that I would continue occupying the same room until my departure date ie Sunday 31st. I found my stuff packed in a very humiliating manner, and my privacy violated ! They packed my essentials including Toothbrushes, lingerie in my absence. I have tried reaching out to the Management in vain. They even charged us for Michelle's cancellation despite having informed them that she was only there for a night. We had to pay for her an extra night ie Friday 29th. I am warning everyone to keep off this Hotel. It is totally unacceptable to pack Guests luggage in their absence. Luckily nothing was stolen.

The service is the worst if you are only female friends/family. We went there for my sister's birthday and their was inhumane treatment and all of us felt that our dignity was degraded that we were given serviettes instead of warm hand towels that other guests were being given. Yet we still paid our bill for food and drinks. This behaviour is anathema in this day and age. We expect a formal apology.

We came for lunch here but we were not happy with the food and service.steak was poorly seasoned and abit hard.mushroom sauce was good though.quantity too less and price very high.fish was average too.barbeque chicken was flavourless.fries too small quantity.service very poor.just a fancy place with expensive food that is not upto the mark

The service is awesome, the rooms are spacious, they have good views of Nakuru town and Lake Nakuru, there is ample parking and the food is awesome. The place is good for relaxing. An additional blanket will go along way.