Hotel Troy

The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.

It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!

ho prenotato per il prezzo e per la valutazione; l'acqua fredda in camera, la camera rumorosa, il fatto che fossero lenti nella colazione, il wifi che non andava mi spingono purtroppo a dare un giudizio negativo a questa struttura. peccato perchè c'è molta natura attorno e anche la cena è stata buona

Lovely staff and beautiful grounds. Highly recommended.

We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.

Before writing this review I tried to contact the owner /MD to inform her of my possible review. This hotel was to be the worst in Nairobi. Our ´deluxe´twin room was about as far from deluxe as you can get. The window didn´t close, nor could it be forced because the glass was broken. The TV didn´t work even though a young man came up to repair it. There was no kettle or safe in the room, and the two double beds as advertised on their web site were singles with one bedside table, no bedside lights and holes in the mosquito nets. The shower was so hot it was impossible to use. The receptionist offered us the use of another room to shower in. On investigation, our room didn´t have cold water connected the pipe was hanging loose. We were finally moved to a two bedroomed cottage in the grounds, which was better. Still very dirty, two dining chairs (how 4 people could eat I have no idea) and dangerous at night as the outside lights didn´t work. As the wifi didn´t work we were given a mobile router, which was removed the next day, when this was queried at approximately 14.30 we were told it must be housekeeping. At 17.15 it was returned having been used somewhere else, which the staff knew perfectly well. Breakfast was a disaster the first two days, the menu for the restaurant, which still had Christmas decorations hanging up, was nothing like the one on their web site and the place was filthy, with electrical cables everywhere, broken window panes, missing lamp shades, bulbs, kitchen cupboards I wouldn´t have stored fertiliser in and an air of tiredness and being unloved. I have pictures but prefer to share them with the owner/MD before sharing them on here.The receptionist on check in/check out was lovely and we felt sorry for her having to deal with the problems.