Goroomgo Cottage Orchid Nainital - A Luxurious Collections with Parking and WiFi Ficility

We arrived and we're told they'd moved our booking to a different hotel and we have to go there. Not informed of this prior to arrival by either the hotel or website. Rude, inflexible and not helpful. The hotel they moved us to was an absolute dump, we will NOT be using trip.com or recommending Orchid again....don't use this website or stay at this hotel...they screw you.

Hotel is not good. It's not at all worth the amount we paid for our stay. Rooms were located beside just the road and hence there was a lot of disturbance because of the outside noise. The rooms were small with no balcony or sitting area. The bedsheets, pillow covers, quilt were dirty. Service is slow. There was no tea coffee kettle in the room. There were only 2 options in breakfast. We asked for normal milk instead of tea coffe, and while checking out, the manager said us to pay for the milk. They don’t have parking place. Amount charged was too high as compared to the facilities. Wouldn't recommend this place to anyone.

Hotel Orchid Nainital is a good kind of property. Hotel staff was very supportive. Rooms were very neat & clean with nice Restorent. Food was delicious. Overall it was good place to stay in Nainital. 👍