The Pavilion

We chose Standard room for our stay, stay in terms of quality of rooms were not so satisfied. Ambience of hotel premises, connectivity to Mall Road, Lake etc were comfortable and it is well situated within the range of 1 Km from these locations. Quality of room was not pleasant in terms hot water facility, taps, latches etc.

Nice place to stay easily accessible for most of the sight visit

Very courteous staff, well managed property. Delicious food, good location and parking available.

Rooms are not well kept

We recently stayed at The Pavillion near Mall Road in Nainital for one night with our family (two adults and two children). Positives: * Upgrade: We booked a garden suite but were kindly upgraded to a family suite, which we appreciated. * Service: The hotel staff provided relatively quick service, which is a definite plus. * Wi-Fi: Good Wi-Fi connectivity was available. Negatives: * Hygiene Concerns: Despite the spacious rooms, the overall cleanliness and hygiene were subpar. Cigarette butts were littered throughout the property, and the upgraded room itself had several issues:    * Unclean Linens: The initial bed sheets were dirty, and even the replacement set was not entirely clean.    * Dated Bathroom: The bathroom, while spacious, felt more like a public restroom with a poorly designed layout. It just provides warm water not even hot water for bathing.    * Poor Housekeeping: The room was not thoroughly cleaned, with evidence of hasty cleaning and leftover debris. * Furniture Condition: The furniture was outdated and poorly maintained, with visible dust accumulation. * Heater Issues: The heater malfunctioned repeatedly, requiring multiple replacements to find a working unit. Overall: Our stay at The Pavillion was an average experience. While the service was quick, the significant shortcomings in hygiene and room maintenance significantly impacted our stay. The hotel would benefit greatly from improvements in these areas. We would not recommend this hotel for extended stays or for families.

Very beautiful and well maintained property. Food is always served fresh and to the best of its quality. Mr. Prakash at the property is a good person, he takes care of everything and serves you food just like your family. Really appreciated.