The staff were great and provided plenty of children’s supplies. However, the hotel is outdated, and both the rooms and bathrooms feel old, with noticeable water stains and a musty smell.
Poorest service ever had in Japan. The twin size bed was not fitted for 1 man and 1kid, i was not satisfied with the tiny bed size. However, they asked for additional 10K yen for upgrade to 2 twin beds which is not reasonable. This room should not released for 2 people which the bed is too small. The manager was giving a ridiculous reason that other customers were having same situation and no solution giving other than upgrade or else we need to stay in the tiny bed for 4 nights. Definitely not recommended for any one of you to choose the mini bed size for 2 people.
Käännä
Diane
Perhehuone
Majoittunut 11. 2024
Perhe
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 22.12.2024
Front desk service was friendly during checkin.
Enjoyed the kids play area and free drinks at lobby.
Thoughtful to have included a range of different kids and adult shampoos and also free diapers and different pillows to choose from.
Didn’t know we have to put rubbish and used towels into the plastic bags provided and leave outside door for them to collect though.