Majoituspaikan vastaus: 感謝您選擇入住本館,並撥冗留下寶貴的回饋。我們很高興得知您對於本館的性價比、溫泉設施及客房整潔度感到滿意。能夠為您提供舒適且值得的住宿體驗,是我們最大的榮幸。期盼不久的將來能再次迎接您的到訪,為您帶來更多美好的回憶。Grand Mercure Lake BiwaFront Staff
zephythor
Classic huone 2 yhden hengen vuoteella, 1 vuodesohva, 1 ylimääräinen vuode, järvimaisemalla
Majoittunut 3. 2025
Yksin matkustavat
5 arvostelu
4.5/5
Mahtava
Lähetetty 15.4.2025
generally it is okay, but it not worth paying 17,000 yen for one night.
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your feedback.We’re glad to hear that your overall experience was satisfactory, though we’re sorry to learn that you felt the stay didn’t quite match the value for the price paid. We continuously strive to offer a stay that is both comfortable and memorable, and your comments help us reflect on areas where we can improve — especially in providing better value to our guests.If there are specific aspects you feel could be enhanced to make the experience more worthwhile, we’d sincerely appreciate any suggestions. We hope to have the opportunity to welcome you again and offer a stay that exceeds your expectations.Grand Mercure Lake BiwaFront Staff
Hsiao wolf
Klassinen huone, japanilainen tyyli, 4 futonvuodetta, järven puolella
Majoittunut 3. 2025
Matkusta ystävien kanssa
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 9.4.2025
晚餐極度不推薦 貴又普通
其他的設施 免費的雞尾酒都非常棒
Käännä
Majoituspaikan vastaus: 感謝您選擇入住 Grand Mercure 琵琶湖渡假酒店,並抽空留下寶貴意見。我們很遺憾晚餐未能達到您的期待,對於您覺得價格與品質不符的感受,我們會認真檢討並反映給餐飲團隊,努力在食材選擇與菜色設計上持續提升。同時也非常高興您喜歡我們的其他設施,特別是免費的雞尾酒,能為您的旅程增添一點愉悅,是我們的榮幸。期待未來有機會再為您提供更加完善的體驗。再次感謝您的寶貴回饋。Grand Mercure Lake BiwaFront Staff
Vieraskäyttäjä
Standard Room with 1 single bed, Mountain view
Majoittunut 3. 2025
Yksin matkustavat
2 arvostelu
3.7/5
Lähetetty 7.4.2025
I chose this hotel because it is close to lake biwako and my friends area. To my disappointment, my room was at the end of the hallway supposedly facing the lake but upon entering my room, there was no window facing the lake instead my view of the window is the car parking of the hotel. The room is definitely dated, old television, i only had tea bags, on my first day and they never replenish until i checked out., no coffee as well. The carpet is red which looks so old, has some old marks too and the bed is old too, but nevertheless the room is clean.
The staff are very friendly, the breakfast was great. But if i will compare it to a business hotel where i stayed before in the same area, the beds, amenities of the business hotel and the hotel rate is more worth it than this one. I don't think I will stay in this hotel again. My impression is, it is an okay place but not great. I paid almost double the price of the business hotel where i stayed last year, which had modern beds and nice amenities but for the price this hotel is charging i don't think it is worth it. This hotel needs to update a lot of things my room looks so old and feels so old. I thought staying in a hotel like this was going to be a nice treat for myself as it was more expensive than my usual budget but it was a disappointment.
Really sorry if i had to say all of these on my review but the room is really dated.on every single thing.
Käännä
Majoituspaikan vastaus: Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially given that you chose our hotel as a treat for yourself.We sincerely apologize for the disappointment regarding your room assignment and the lack of lake view, as well as the condition and amenities of the room. It is regrettable that the tea was not replenished during your stay, and we understand how these details can significantly impact your overall experience. Your comments regarding the carpet, furniture, and the overall dated feel of the room have been taken seriously, and we will review them internally to address the areas in need of improvement.On the positive side, we are glad to hear that you found our staff friendly and enjoyed the breakfast. Still, we regret that these aspects were not enough to outweigh the negatives you experienced.Your honest impressions are invaluable to us, and while we regret that we fell short this time, your feedback will help us make improvements for the future. We hope you will reconsider and give us another chance to provide a better experience. Thank you again for staying with us.Grand Mercure Lake BiwaFront Staff
LAU
Klassinen huone, japanilainen tyyli, 4 futonvuodetta, järven puolella
Majoittunut 1. 2025
Perhe
7 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 7.4.2025
The buffet breakfast is very great! A great variety of dishes could be chosen. Highly recommended the burger and salmon benedict eggs. The room is a little bit aged but still clean.
Käännä
Majoituspaikan vastaus: Thank you very much for your feedback. We are glad to hear that you enjoyed the buffet breakfast, especially the hamburgers and salmon benedict eggs. We appreciate your comment regarding the room's age, and we are grateful that you acknowledged its cleanliness. We will continue to make improvements to ensure your comfort, and we look forward to your next visit.Grand Mercure Lake BiwaFront Staff
Anonyymi käyttäjä
Klassinen huone, japanilainen tyyli, 4 futonvuodetta, järven puolella
Majoituspaikan vastaus: 感謝您分享您的住宿體驗。很高興您對房間的舒適度和大浴場感到滿意。我們也會考慮增加更多當地特色美食在早餐中,以提升您的餐飲體驗。關於酒店的位置,我們會繼續努力改善周邊環境,確保遊客的便利性。希望將來還能再次為您服務,併為您提供更完美的住宿體驗。Grand Mercure Lake BiwaFront Staff
Ngoc anh
Yhden hengen huone, savuton
Majoittunut 2. 2025
Perhe
10 arvostelu
3.2/5
Lähetetty 18.3.2025
Chất lượng dịch vụ khá ổn nhưng k có sự hỗ trợ đưa đón khách hàng mặc dù trip .com có ghi là hỗ trợ , gia đình tôi 3 ng đi và thuê 2 phòng . Trời hôm đó thực sự mưa to , taxi k có và chúng tôi đã nhờ đến sự giúp đỡ của khách sạn . Nhưng khách sạn có thái độ không tốt lắm . Chúng tôi đã bỏ ra số tiên 6man cho 2 căn phòng nhưng nhận lại chất lượng phục vụ k tốt lắm , tôi sẽ k quay lại nữa mặc dù trước đó tôi đã từng đến 1 lần . Nhưng lần này quay lại cảm thấy k bằng lần đầu tiên
Käännä
Majoituspaikan vastaus: Cảm ơn bạn đã chia sẻ những ý kiến phản hồi quý giá. Chúng tôi rất tiếc khi biết bạn không hài lòng với dịch vụ đưa đón cũng như sự hỗ trợ trong tình huống thời tiết xấu. Chất lượng dịch vụ không đáp ứng được kỳ vọng của bạn là điều mà chúng tôi rất tiếc, đặc biệt là khi bạn đã từng có trải nghiệm tốt trước đó.Chúng tôi sẽ ghi nhận và cải thiện thái độ phục vụ cũng như dịch vụ hỗ trợ khách hàng để mang lại sự thoải mái và hài lòng hơn trong các lần tới. Hy vọng sẽ có cơ hội được đón tiếp bạn lại trong tương lai và mang đến trải nghiệm tốt hơn. Cảm ơn bạn đã góp ý.Grand Mercure Lake BiwaFront Staff
Vieraskäyttäjä
Klassinen huone, japanilainen tyyli, 4 futonvuodetta, järven puolella