Vieraskäyttäjä
14. toukokuuta 2023
Polyxenia Hotel is the worst hotel I've ever encountered, in nearly 6 years of full-time travelers. The owners pretend to be kind and sweet but are actually manipulative liars who will steal your money. I booked a "double or twin room with balcony" (and selected "double" when forced to choose during checkout) and was given a room comparable to a dungeon with a window that did not open. I asked to be moved to the room I booked and was told that no doubles with balconies exist, despite the listing saying otherwise. I then asked to be switched to a twin with a balcony, explaining that the balcony was the only reason I splurged on this hotel. They said that was not possible. It was late so I spent the night and first thing the next morning, let them know that since they could not provide me with the room I purchased, I would be leaving. The owner went belligerent, yelling in Greek and English, and called her sister in to do the same. As a solo traveler, I felt unsafe and evacuated the premises immediately. They illegally charged my card for over $400, despite being unable to provide me with the room booked. I am still fighting this charge. The location may be nice but it's not worth the harassment, the lies, or the scam. Polyxenia gets off on lying about rooms and stealing your money. Avoid at all cost.
Käännä