Suites at the Beach

Beautiful Ocean Front Room Location and the view from the room was amazing. Enjoyed the pool and jacuzzi. The only thing was bathroom and shower seems still under construction. Shower got clogged whole time and needs to be fixed. Other than bathroom, every was great.

Great View of the Ocean Overall, we enjoyed our stay at the Palms condo, managed by Suites at the Beach. The pool was nice and warm, and access to the beach was excellent. The parking was across the street, but very convenient. The custodian was very helpful with what we needed. We had one major problem. The previous visitors had peed all over the sofa bed. It was on the mattress, so we didn't smell it at first. I called the contact person and the custodian showed up right away to take away the mattress and spray down the sofa. The sofa was then too wet to sit on, so we asked for towels and turned on the ceiling fan and went out for awhile. Needless to say the sofa wasn't very comfortable after that. The guy did all he could, but the contact never offered, or mentioned another sofa. Which leads me to think all that will be replaced is the mattress. The previous visitors could have had the courtesy to let them know about the problem. It certainly was not fair to us, or the owners to put up with this.

Never again would not recommend. It was horrible the beds you might as well say, you are sleeping on cardboard. The mattresses were so thin and no mattress protector on the beds, Had do you use to pull out couch? That was even worse. There were stains on the couch under the cushions, they just flipped them over. No phone in the room. Also we would ask for towls and I feel they waited until we left to come into our room after it said, (Do Not Disturb) on the door handle. Also, when we got up to our room there was a line of white stuff next to our neighbors Door which that means they had bed bugs I believe. There was Ashes in our her sink. The refrigerator wasn't clean. The microwave was nasty. They had five pools and the only one that really worked was the one big one inside and the outside tub. The other three Hot tubs were either cold or not enough water and nasty looking. Also, they had no towels in the pool area. They told us we had to take ours from our room. Also, the smoke detectors were pushed in to the walls and broken, which was unsafe for there customers.

Horrible If i could give negative stars i would! There was no linen took foever to get it! Things falling apart! Couldnt get towels. Customer service was awful. And the room had ROACHES when addressing this with them they didnt offer to move us said they would send somwone to spray but when we arrived back that night there were still bugs we left but so reply or appologies no refunds offered or room change offered. Then no response to text messages since thats how THEY wanted to communicate and no one answering calls. Very upset!😡

Loved this vacay! This is a cute and cozy condo! Do recommend and will be returning!

Picture look much better than in person. It’s run down, old, and dirty.