The White House Hotel

I sent this in a private message…no response, so thought I would share…. I would like to offer some feedback on my visit yesterday 28th of February at 6:15 pm - we were seated swiftly - not asked if we had any allergies though and my Friend has… Drinks order taken…. Then asked again by another member of staff would we like to order drinks not an issue, but when you delivered our wine - you nicely placed it next to us in the ice bucket….it would have been nice if at least the screw cap was removed once positioned as I presume you do not pour the wine…. 6:30 pm we ordered our food mains only…. 6:40 pm our food was served….. 6:55 pm plates cleared …. Than asked approximately four times, did we need anything else? So in the end we asked for the bill as felt we had no choice even though still had half a bottle of wine… Disappointing as my friend was over from Australia and I wanted to show her that we had a lovely place to finally to eat in the area!

Our first time at the Sutherland for a large family meal, 19 of us to celebrate a birthday , The Sutherland itself has a good atmosphere and was fairly busy for a midweek evening, the staff were very courteous and attentive but unfortunately the meals were well below par especially for what you pay , there were numerous complaints about the food within our party , one guest ordered Gammon without egg or pineapple but with chips and thats literally what she was given , a piece of gammon on a plate , no garnish or salad literally a piece of Gammon !! Some of the guests ordered the Belly Pork which was tough to eat and on one of the meals the belly pork was literally 4 inches long and hard! Some of the chips were also inedible, overall very disappointing especially considering the prices on the menu then to top it off we were told that we weren’t allowed to pay individually only on a maximum of 3 credit/debit cards?! How were we supposed to do that with 19 people I really don’t know or even understand ?! Not impressed and very disappointed, unfortunately we won’t be eating there again. After complaining we were given complimentary drinks but it didn’t stop the experience being tarnished.

We eat in the restaurant and the lay out was lovely and the food was nice, bit on the pricey side for the amount of food on some of the plates however, and the “warm chocolate brownie” was stone cold. But the food came out promptly and was nice, the fault however was the service that was provided. We had 2 different waitresses take our drinks orders and the food showed up before the drinks because the bar hadn’t been given the order. As well when we came to pay at the end we were just left with the card machine even tho it had timed out (so we couldn’t pay) whilst the waitress wondered off to chat and didn’t come back so we had to find another waitress to take the payment for us. The food was good overall but the service was not. unfortunately.