Leisure Cave, Mussoorie

Great experience. Staff is friendly and helpful. Location of the hotel is great and valley view from the room is excellent. Good parking space for the car. Would prefer for the next visit too For food I can't comment as we had food outside the hotel. There are a lot of restaurants on the mall road where you can eat. In mall road entry is restricted after 4pm so try reaching the hotel before 4pm so that you can easily park your car in the hotel I booked the hotel from their website where the rate was much cheaper compared to online booking platforms

Not good. I'll start with the room's condition first, so apparently we had booked a premium room with balcony but the staff decided to deceive us by giving us standard room (literally with space where a single person can walk through) with no closet, mini fridge etc. So we complained for same and the reply was no it's a premium room only, the std. Rooms are even smaller (wonder how ll a person walk as i said the premium rooms just had limited space for that. Then they said that we have a bigger room (so i guess they intentionally tried to deceive us by giving std room to rent out the premium room at high price as it was new year time. Secondly, the condition of the room was also not good. The furniture, the side table was untidy and the floor was sticky. Thirdly, when we gave keys for room cleaning the last day, we saw our towel was missing and we told them over reception but again no response. See this was not a big deal but at least we expected a response. The hotel is in a good location but just park aside the entire hotel condition and confrontation might pull a lousy response or no response for hospitality.

Pathetic hotel..rooms conditions are horrible…staff doesn’t want to work They didn’t clean the bed and the room before check in …. No one is there to assist at reception desk instead one security person was sitting on the reception desk and saying we have only one person to work in the entire hotel