One&Only Gorilla's Nest

This hotel embodies what it is to be a One&Only resort. Its location exudes privacy, sanctuary, yet proximity to the Volcanos National park. It has every single comfort you would expect, want, or think of whether in the room or around the property. But what really sets this apart from not just other hotels, or other O&O resorts, or most other resorts is the attention to detail, the full certainty it gives guests about every single aspect of the experience and friendliness of every single member of staff at the hotel. No request was forgotten, every single question I had was answered extensively and accurately, and every single intention I had for what the stay could have been was fulfilled. Whether it is down to my driver knowing exactly which hike and gorilla family to assign me to, asking for sliced avocado the afternoon before as a snack for the gorilla trek the following day and every single server knowing who I was and that request, or even having multitudes of ice ready to add into the cold plunge, there was no other way I could have thought of that would have made the stay better. Of course you come to the hotel to see Gorillas and it is basically guaranteed when you come that you will, but when you are at the hotel, it gives you the sanctuary at home feel that you get really anywhere else. I would choose here no question if you are looking for the best gorilla experience and want everything absolutely taken care of.

Fabulous stay, the rooms and attention to detail were amazing we could have stayed longer than our 2 nights, well done the staff also were amazing Loved it

This is the best experience we had in our entire life and I would say it's the best exclusive resort not only in Rwanda but in Africa, every details they had with us was amazing, no word to describe the whole magical resort, The GM was the nicest and an amazing person. Well done for all the team, from the chef to the people who make our room. Thank you to all for making us feel better than ever.