One&Only Gorilla's Nest

The stay at the One and Only Gorilla Nest was a magical experience that exceeded all expectations. The attention to detail, warmth and friendliness of every staff member and the food was nothing short of incredible. My partner has food allergies and every staff member was aware and each meal was a delight as the chef adapted to meet the allergy requirements. Amazing. One and Only Gorilla Nest has thought of everything to make the day of your trek seamless and enjoyable. Our driver Oliver was sensational and was instrumental in organising a gorilla trek that met our fitness requirements and experience we were hoping to have. From the lunch and snacks available to take on the trek, celebration drinks, massage and cleaning of our hiking boots everything was thought of. We stayed in a Forest View room and it was beautiful and spacious. The fire place and deep soaking bath in the room created a blissful ambiance that was perfect after a long day. The staff ensured our mini bar was stocked with items we liked , the room was always spotless and the laundry service was invaluable. The gym, pool and wellness area are peaceful and perfect. The view from each area including the sauna is picturesque. I can’t wait to return.

This hotel embodies what it is to be a One&Only resort. Its location exudes privacy, sanctuary, yet proximity to the Volcanos National park. It has every single comfort you would expect, want, or think of whether in the room or around the property. But what really sets this apart from not just other hotels, or other O&O resorts, or most other resorts is the attention to detail, the full certainty it gives guests about every single aspect of the experience and friendliness of every single member of staff at the hotel. No request was forgotten, every single question I had was answered extensively and accurately, and every single intention I had for what the stay could have been was fulfilled. Whether it is down to my driver knowing exactly which hike and gorilla family to assign me to, asking for sliced avocado the afternoon before as a snack for the gorilla trek the following day and every single server knowing who I was and that request, or even having multitudes of ice ready to add into the cold plunge, there was no other way I could have thought of that would have made the stay better. Of course you come to the hotel to see Gorillas and it is basically guaranteed when you come that you will, but when you are at the hotel, it gives you the sanctuary at home feel that you get really anywhere else. I would choose here no question if you are looking for the best gorilla experience and want everything absolutely taken care of.

An exceptional experience! The staff are warm, friendly and helpful. The campus is incredibly beautiful!

This place thinks of everything and the service is among the best we have ever experienced. From the moment you enter the gates you feel special with the local greeting they give you. Our room was simply perfect with every amenity you could ask for. Tim, the General Manager is very hands on, beyond present and the people that work at this resort are special and exceptional in every way. The food that they serve is varied, very well-prepared, presented in a elegant fashion and every effort is made to satisfy your needs. The food is also very healthy which was appreciated. We felt pampered, welcome, valued and even cherished. Laundry was done for us every day, a hot water bottle in a blanket provided when the cart took us to dinner and it was cold, when they did not have tomato juice to make me a virgin mary they squeezed fresh tomatoes to provide me with a great drink. You have to experience this place if you can and to be so close to the gorilla's nest was truly amazing. I wish I could take up permanent residence at this resort.

The most amazing experience in the best place. Truly magical, amazing service, best staff, amazing food. Couldn’t have been more perfect.

The resort had everything we needed and more! We were so well looked after and our overall experience was maximised by fantastic service and staff, who went above and beyond. I would highly recommend this beautiful and natural resort. The food was delicious and there was a variety of places to dine at both lunch and dinner, so it didn’t feel repetitive. The hotel provided a fantastic and safe driver, who looked out for us throughout the trip. We don’t need to go through a travel agent as One & Only took care of everything including gorilla permits and airport transfers.