Cecil by Pearl Continental

Very nice hotel, friendly staff, neat and clean and perfect for family. Slightly off from Mall road around 10-15 mins walk. BTW there is a very good park closer to this hotel with lots of activities such as zip line etc. Reaching this hotel is easy as the route avoids traffic of Mall road.

The worst hotel ever to stay the staff don’t know how to deal with guests . Such a pathetic management plus you cannot trust staff for your belongings. Will never visit again. Can’t believe that these kind of luxurious and reputable hotel also holds such kind of management. Really disappointed!

The checkin was pretty smooth. I was greeted by the staff before I parked my car and everyone was very welcoming. The room was pretty average. The worst thing about the room was the iron window frames that did no good in keeping the cold frosty air out. Even with the windows shut tight there were gaps that kept the room extremely cold. The electric heater in the room was on for the whole night but I kept struggling to be comfortable. There were no bins in the room when I arrived, no slipper, no chair, and TV remote was missing. All of which was later provided upon request. The room was mostly clean but there were tea stains on some tables that could’ve easily been wiped clean. There were some stains on the quilt cover too but it looked like they were permanent stains because the sheets were clean overall. The exhaust fan in the toilet did not work. Good things about the room were its size. There was a separate lounge with 2 sofa beds and 2 coffee tables. Another good thing was the split washrooms where the toilet was with the lounge while the shower was with the room. It lets more than one people get ready at the same time. Despite the mentioned shortcomings, I am overall happy with my trip and will definitely visit again but book a better room category.