DoubleTree by Hilton La Torre Golf & Spa Resort

The hotel is nice, we spent all the days with swimming pool. The services are good.

非常好，住得很舒服，下次再來。

3rd stay at the hotel and this time wasn’t the best experience. The room, ground floor, adequate and well cleaned on arrival. Disappointing though that a neighbouring room’s half eaten room service sat outside in the hallway for the whole of the first day. Nice size patio/balcony but it would have been nice to have a table on the patio along with just the two chairs so that you had somewhere for a drink or to work from. Bed linen is good quality but beds are well used with sagging mattresses meaning even in single beds you roll to the dip in the middle making them uneven and uncomfortable. The major dissatisfactions were firstly that we had 2 consecutive nights with 7+ cockroaches in the bathroom each time, secondly that the air conditioning didn’t work properly half the time in the room. (confirmed by the maintenance man that came to sort the cockroaches.) As the hotel was full we were told they were unable to do move us and additional attempts to contact reception on the matter were fruitless with unanswered calls. In the end we felt we had no choice but to sweat it up and get through the remaining nights. It was as a result not the restful stay we’d hoped for and not a positive experience this time round. We would definitely consider staying else where for our next trip for visiting family in the area. Positives: good location for us, Fatima at check in was lovely, cleanliness of pool area and room housekeeping Negatives: air conditioning and roaches in the room; both significant issues along with the inability to proactively respond to guest issues.