Joali Maldives

代理商額外費用韭菜割的過了，額外付了10000多費用後，最後用的500刀的聯運，過分到極致

Its the true heavenly experience . White fluffy towells that melt onto your body , fluffy slippers, amazing pillows and attention to detail is incredible. We loved all the staff, The location is fantastic . My husband swam with a turtle this morning. We tried out the couples massage overlooking the ocean and it will bliss. The food is incredible especially Bellinis and Soake their Japanese resturant. WE were really sad to leave today but will definately be back to also try out Joali Being. Thankyou to all the staff at Joali for making our dreams a reality xx

I am writing to express my deep disappointment with the reservation experience I had with the JOALI reservations team. Having booked a combined stay at both JOALI resorts through the hotel, I had expected to receive the best available rates and exclusive benefits. Unfortunately, I later discovered that a third party travel agent was offering significantly better package which including complimentary inter-resort transfer and substantial seaplane transfer discount that were not extended to direct booker like myself. When I raised these concerns, I was told that the promotion had been introduced after my booking and was available only through selected key travel partners. Not only was my direct booking over USD 3,700 more expensive than the partner package, but the only advice I received was to cancel and rebook through the partner if I wished to secure a better deal. It was disheartening that the reservation team made no attempt to match the rate or extend any gesture of goodwill. The indifference left me feeling as though I was not valued as a guest perhaps even dismissed as unworthy of further effort. Further adding to my frustration, I was also informed by the reservation team that a new special rate had been introduced after my booking. When I requested a detailed comparison between my existing reservation, the travel partner’s package, and their newly introduced special rate, the response I received was perfunctory at best. I was merely referred to the hotel website, without any personalized breakdown or assistance. This level of service is not what one associates with a luxury resort. If this is the experience before arrival, it raises concerns about the level of care and attention guests might receive on property. As a result of this disappointing experience, I decided to cancel my bookings with Joali and rebook with Cheval Blanc Randheli. From the very first interaction with their reservations team through to our actual stay, every touchpoint at Cheval Blanc exceeded expectations. Their commitment to clear, thoughtful communication and genuine guest care reassured us that we had made the right decision. Luxury hospitality should be defined by exemplary service, not just branding, accolades, or curated media narratives. JOALI’s positioning as the Maldives first art-immersive and well-being-focused resort may be unique, but such distinctions are meaningless if fundamental guest expectations are not met.