Four Points by Sheraton Munich Arabellapark arvostelua

My experience at Sheraton Munich was extremely disappointing. I had booked a Super King room with a balcony, but upon arrival, I was given a room on the top floor without a balcony. When I spoke to the staff, who were unfriendly and seemed annoyed by my request, they told me they would grant me the room as if they were doing me a favor, despite the fact that I had paid for a room with a balcony. When my room was finally changed, I was given a room with a malfunctioning balcony. I woke up to find the balcony flooded with water, which forced me to check out a full day early. I received no compensation or even an apology for this terrible experience. It was very annoying and frustrating.