Vieraskäyttäjä
29. joulukuuta 2024
We checked in on 28th and till evening the stay was going just fine. We then ordered room service n there were the issue started. The parantha that came was not even warm- when i raised the concern, i was told that by the time it reaches, it is due to get cold! am i paying for cold food? then we another parantha and we wanted extra butter with it. It never came, although we waited and ate slowly too. Our was bill to be paid on spot but for room service it was not offered when they came for clearance. We were tired and had put dnd. The team f&b disturbed us thrice with dnd. They spoil t our sleep, lobby manager was also of no help. The team of the resort hotel doesn't understand privacy, doesn't follow dnd policies, and doesn't own their mistakes. We were the women in the room. Made us feel super insecure.
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