Svenska Design Hotel

Only location is good. But the hotel is old and dingy and poor service.

Comfortable stay. Chetan and Sateej were very helpful. Only thing which was slightly irritating - internal phone lines had a lot of disturbance. The location is great and there are plenty of eateries and cafes around. The rooms are quite spacious as well.

Want a working key for your room? Don’t stay here! Our key card kept getting reset somehow and we’d have to go down to the lobby to get access to our room. At first they told us it was our fault for having two keys. We didn’t ask for two keys, they gave us two! Anyways, we moved to only using one key and that still didn’t work reliably. Eventually the manager said his key card encoding machine was broken and so each time we left the room we’d need to get them to let us in until the machine is fixed. They eventually got the machine “fixed” and yet our problem persisted. Each time we were locked out they never once asked us for ID to let us back into our room. They just asked us the room number and let us into that room number. We coulda given them any room number and got access! One of our nights in the room we were jolted awake when the lights in our room all magically turned on at 5am. They have a system in the rooms to control all the lights from the bedside table via labelled buttons. The buttons are impossible to read and also don’t work half the time (pressing the “bathroom” light button sometimes turned on other random lights in the room). Simple light switches that actually worked and don’t randomly turn off and on would be a big improvement. This hotel seems to suffer from trying to put up a fancy facade at the cost of failing to get the basics right. The worst part of this is that they are incapable of customer service. At no point during this did they use the words “sorry”. They’d just make up an excuse for why something is going wrong and sometimes blame us for their broken systems. Extremely rude and frustrating. If they just got the basics right, this could be a 4-5 star review but they have no interest in doing that, just appearing like a “European design hotel”, whatever that means. On the plus side: the bed was comfy, the room was generally clean, and the room was nice...when it worked.