Hotel Lords Mumbai

Good location , nice and helpful staff Room’s clean , Near by tourist place

It goes without saying that any property would be incomplete without the people who run the property. In fact it is the people who make the establishment worthwhile and rarely the other way around. this applies to all places of hospitality around the world. So in that sense the Lord's, opposite Cafe Universal at Colaba has some really kind and considerate people who work here. I stayed here for 8 nights, a bit of a rarity in this property since I found most travellers coming for a night or two. I was visiting my workplace in Mumbai in Ballard Estate, walking distance. The location is top notch. I had a few grievances with the housekeeping and a few other things that were graciously addressed by the management. So that is well appreciated. The key here is communication.. Travellers need to speak with the management if they find something to improve, not complain. and on their part the management needs to keep communicating with the travellers to see how their experience was. You just can't have a steady flow of guests with zero feedback on experience. a special mention for Xavier and Aadil. They are good people with good hearts. please smile more and make guests feel welcome. A few suggestions for the management - you are extremely over staffed. Bifurcate the staff into f&b , house keeping , maintenance etc. right now everyone is doing everything. you have 4 people hanging at the entrance doing nothing. that's just plain silly. - put them through a customer service training every year. the cost will be worth it. - get pest control done every 6 months in all the rooms. I personally killed 4 cockroaches in 8 days. - improve customer experience,make people want to come back.

The property is in best location. The rooms are so clean and the staff members of this hotel are very helpful and active. The hotel is very near to the marine drive within a walk of 5 to 7 min only. Must visit

Stay was good Hotel was amazing Staff was good

Every was really great about this stay and staffs was also very polite and good service. Overall nice experience.

The hotel is located very close to the CSTM railway station. The property is clean and staff was very courteous. overall good experience for a budget stay.