Peninsula Grand Hotel

I was very much confused about the tv channel were not coming and the remote was not working so called housekeeping at that time one person came with name I guess Arif and that person had solved my problem which I was facing from last night thanks for your service

Do not believe the description There is nothing 4-star about this place and at the time I booked, I chose it because its description claimed that it had a full-service spa and provided a FREE airport transfer. Nope, the spa does not exist and not only is their transfer not free, it costs almost three times what a Uber costs, for a very short ride to the airport. They conveniently fail to mention that there is a nightclub on the premises, so I was kept awake by loud music and inebriated people talking loudly in the corridor the three nights I was there. Anything that could go wrong in my room (219) did exactly that - fridge did not work, kettle was leaky, the the bathtub stopper had to be manually removed because the knob was purely decorative, the shower was either a pressure hose or nothing, mirror frame was held together by rusty staples, somebody obviously took a pee in my room before I arrived and didn't flush (gross) and the aircon was a mystery. I'd set it to 24° but it would keep going down to 21°. The neighbourhood is just as awful, so avoid this place like the plague, unless you intend to catch it! Totally not worth the high price at all!

Very good and humble staff the deluxe room was very spacious however the rooms need to be revamped if they are charging so much for the rooms overall stay was good, the food was also very good.

I was stuck in the elevator for 16 minutes and they did not hear the alarm for 15 minutes even though it was very loud. The phone number provided for the hotel is wrong so when i called on the phone no answer. Pathetic property.

We have book the hotel for our foreign guest but he was complaining about the room pest control issue cockroach was in the room.

I am regular customer to peninsula grand